RAJESH GARG
Hamilton,Ontario
Summary
Dynamic and results-driven professional with a proven track record at Sterling Honda, adept in CRM software and persuasive communication. Excelled in enhancing customer engagement and sales process efficiency, achieving significant relationship-building successes. Demonstrates exceptional adaptability and teamwork, ensuring high levels of customer satisfaction and business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BDC Representative
Sterling Honda
Hamilton, Ontario
11.2023 - 01.2025
- Identified customer needs by asking questions and advising on best solutions.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Greeted and assisted customers to foster positive experiences.
- Ensured compliance with company standards related to BDC operations procedures and processes.
Sales Representative
PC Financial
Brampton, ON
05.2021 - 09.2022
- Ensure high levels of customer satisfaction through excellent sales service
- Emphasized product specifications to meet customer needs.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Actively seek out customers in store
- Build productive trust relationships with customers
- Remain knowledgeable on products offered and discuss available options
Business Technical Support Lead
SherWeb
Montreal, QC
12.2019 - 02.2021
- Delivered exceptional customer experiences and promoted strong relationships.
- Provided expert support and troubleshooting via telephone and web chat services.
- Consulted with customers about current products and services, proposed upgrades and finalized sales..
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Busboy
JATOBA
Montreal, QC
09.2017 - 09.2019
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Post-GRADUATE Diploma - Project Management
CEGEP DE LA GASPESIE
Montreal, QC09.2019
Bachelor of Science - Computer Science
RIMT UNIVERSITY
INDIA08.2016
Skills
- Performance tracking
- Goal oriented
- CRM software
- Follow-up calls
- Appointment setting
- Territory management
- Adaptability and flexibility
- Customer engagement
- Sales process
- Teamwork
- Lead generation
- Persuasive communication
- Active listening
Certification
- OMVIC- Automotive Certification Course
Education
INDIA,Montreal, QC
Language Speak
English, Hindi, Punjabi
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
BDC Representative
Sterling Honda
11.2023 - 01.2025
Sales Representative
PC Financial
05.2021 - 09.2022
Business Technical Support Lead
SherWeb
12.2019 - 02.2021
Busboy
JATOBA
09.2017 - 09.2019
- OMVIC- Automotive Certification Course
Post-GRADUATE Diploma - Project Management
CEGEP DE LA GASPESIE
Bachelor of Science - Computer Science
RIMT UNIVERSITY