Summary
Overview
Work History
Education
Skills
Certification
Roles And Responsibilities
Volunteer Experience
References
Languages
Timeline
Generic

RAJESH GAIKWAD

Edmonton,Alberta

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Harveys Red Deer
02.2021 - 09.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Corporate Restaurant Store Manager

Smokes Poutinerie Hamilton
02.2019 - 10.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.

Restaurant Supervisor

Smokes Poutinerie Halifax
11.2014 - 04.2018
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front-of-house personnel to consistently drive smooth operations.
  • Coordinated team members with a focus on productivity, efficiency, and enhancing customer experience.

Banquet server

Hotel fairmont Chateau Lake Louise
06.2013 - 10.2014
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining a polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.

All Dining Server

Taj Lands End
05.2008 - 10.2011
  • Contributed to a friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Took customer orders and accurately relayed them to kitchen staff, circulating the dining room to identify service opportunities.
  • The buffet and other self-service areas were set up and broke down, organizing components logically.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.

Training Captain Restaurant

The Park Hotel
06.2007 - 05.2008
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Kept guest areas clean, removing trash and dirty dishes.
  • Met with the event director to discuss event details, timelines, and specific equipment that would be required.

Education

Bachelors of Science in Hospitality & Hotel Administration -

Durham College
Oshawa, ON
04.2013

Institute of Hotel Management And Catering Technology -

Trivandrum
06.2006

Skills

  • Experienced with Point of Sale operating system (Micros, ShawMan,)
  • Excellent interpersonal, verbal, and written communication skills in English, Hindi, and Marathi (Multilingual)
  • Natural ability to work individually or in team building environment
  • The last franchise Smokes Poutinerie Halifax, I worked for got Franchisee of the Year award (2018)
  • 48% Sales increase since I joined corporate Restaurant Smokes poutinerie Hamilton (2019-2020)

Certification

  • Nova scotia food safety and handling certificate
  • Durham Region Food Handling Certificate
  • Attained level 1 of The Canadian Association of Professional Sommeliers
  • Earned Smart Serve and ProServe, Certificate in responsible beverage service
  • Remy Martin - The Heart of Cognac certificate
  • French Government certificate in wine testing level I and II

Roles And Responsibilities

  • Successfully ran team of 12 in fast paced restaurant
  • Taking the ownership, responsibility and accountability of the restaurant
  • Payroll, On Job Training staff, Biweekly data entry and discussion on earning and Quarterly P&L discussions with corporate managers and owners
  • Successfully ran the banquet buffet breakfast / lunch / dinner / weddings / private functions / Setup functions according to BEOs
  • Responsible for dining service during breakfast, lunch and dinner for 185 cover in a causal fine dining restaurant
  • Successfully supervised food and beverage operations, work assignment, training, and ensured guest satisfaction
  • Forged positive relationships with the guest, staff members, and management.
  • Able to anticipate changing guest needs and react to them
  • Commended for developing and executing several successful promotional activities

Volunteer Experience

  • Volunteered for feed Nova scotia through employer
  • Volunteered to Donate local Hamilton Food banks
  • Thrice selected to represent the Hospitality Management program for Open House at Durham College.
  • Selected to be a member of the College Service team at regional fund raising event in support of breast cancer research

References

Available Upon Request

Languages

English
Full Professional
Marathi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Restaurant General Manager

Harveys Red Deer
02.2021 - 09.2023

Corporate Restaurant Store Manager

Smokes Poutinerie Hamilton
02.2019 - 10.2021

Restaurant Supervisor

Smokes Poutinerie Halifax
11.2014 - 04.2018

Banquet server

Hotel fairmont Chateau Lake Louise
06.2013 - 10.2014

All Dining Server

Taj Lands End
05.2008 - 10.2011

Training Captain Restaurant

The Park Hotel
06.2007 - 05.2008

Bachelors of Science in Hospitality & Hotel Administration -

Durham College

Institute of Hotel Management And Catering Technology -

Trivandrum

Similar Profiles

CREATE PROFILE
RAJESH GAIKWAD