Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaner
Interior Health
Kamloops, BC
10.2023 - Current
Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
Emptied wastebaskets and replaced liners.
Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Store Manager
Shell
Kamloops, BC
04.2022 - 09.2023
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Developed strategies to maximize sales and profitability.
Established customer service standards and monitored staff compliance.
Organized promotional events to increase product awareness.
Resolved customer complaints in a timely manner.
Supervisor
Shell
Kamloops, BC
08.2020 - 04.2022
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Tracked progress on projects and provided timely feedback to staff members.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Cashier
Shell
Kamloops, BC
07.2019 - 08.2020
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Accounting Auditor
K.H Bhatt & Associates
Vadodara, GJ
01.2016 - 02.2018
Collaborated with external auditors during annual audits to ensure accurate financial statements were produced.
Reviewed journal entries for completeness and accuracy prior to posting into the general ledger system.
Investigated discrepancies between actual results versus budgeted amounts or forecasted results.
Documented audit working papers thoroughly according to professional standards.
Education
Accounting Technician Diploma - Accounting
Thompson River University
Kamloops, BC
04-2021
Diploma In Taxation Practices - Direct And Indirect Tax System of India
Maharaja Sayajirao Gaekwad University
Vadodara
08-2017
Bachelor of Commerce - Advanced Accounting And Finance
Maharaja Sayajirao Gaekwad University
Vadodara
06-2016
Skills
Staff Development
Staffing Requirements
Staff Hiring
Expense Control
Staff Motivation
Budget Management
Team Player
Certification
Medical Terminology
Food safety License
Serving it Right
Class 5 Driver license
Timeline
Cleaner
Interior Health
10.2023 - Current
Store Manager
Shell
04.2022 - 09.2023
Supervisor
Shell
08.2020 - 04.2022
Cashier
Shell
07.2019 - 08.2020
Accounting Auditor
K.H Bhatt & Associates
01.2016 - 02.2018
Accounting Technician Diploma - Accounting
Thompson River University
Diploma In Taxation Practices - Direct And Indirect Tax System of India
Maharaja Sayajirao Gaekwad University
Bachelor of Commerce - Advanced Accounting And Finance