RAJENDHAR THURUPU
Brantford,ON
Summary
Detail-oriented Pharmacy Assistant with one year experience in prescription processing, pharmacy operations, and one year experience in customer service. Post Graduate Diploma in Healthcare Administration & Service Management from a Canadian institution and Bachelor of Pharmacy. Proficient in inventory management, regulatory compliance, and delivering exceptional customer service in fast-paced environments. Knowledgeable about Canadian healthcare systems and committed to continuous learning of local pharmacy regulations Skilled in multi-tasking, problem-solving, and maintaining attention to detail. Committed to upholding pharmacy standards of practice and ensuring patient safety. Authorized to work full-time in Canada.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CircleK
01.2023 - 05.2024
- Demonstrated exceptional attention to detail in high-volume transactions, mirroring skills needed for accurate prescription processing
- Provided prompt, professional customer service in a fast-paced environment, preparing for dynamic pharmacy operations
- Handled sensitive customer information with discretion, adhering to privacy standards
- Efficiently managed inventory and stock levels, skills crucial for maintaining pharmacy supplies
- Resolved complex customer inquiries with empathy and professionalism, developing communication skills essential for patient care.
- Processed an average of 190 transactions per shift.
- Contributed to a 7% increase in sales by upselling recommended products.
Pharmacy Assistant
Medicare
08.2021 - 12.2022
- Processed prescriptions accurately, ensuring adherence to pharmacy standards of practice
- Managed inventory, conducted audits, and maintained optimal stock levels
- Provided superior customer service, greeting customers promptly and gathering prescription information
- Handled administrative tasks, including patient records and insurance claims
- Increased customer satisfaction by 20% and reduced medication errors by 15%
- Collaborated with pharmacy staff and provided training to new employees
- Ensured regulatory compliance and confidentiality in all pharmacy operations.
Education
Post Graduate Diploma-Healthcare Administration -
Conestoga College
Brantford, ON06.2024
Bachelor of Pharmacy -
Jawaharlal Nehru Technological University
Hyderabad12.2021
Skills
- Prescription processing
- Patient care & safety
- Regulatory compliance
- Inventory management
- Active Listening
- Critical Thinking
- Organized
- Cash handling
- Data entry
- Medical terminology
- SIG codes
- Intervention codes
- Kroll Software (Beginner, actively improving through online courses)
- Computer Skills: MS Office (Word, Excel, Outlook)
- Customer Service
- Problem-solving abilities
Certification
- Pharmacy Assistant Certification Course
- Safe Handling & Administration of Medication
Additional Information
Note: Ready to relocate.
Languages
English
Full Professional
Timeline
Customer Service Representative
CircleK
01.2023 - 05.2024
Pharmacy Assistant
Medicare
08.2021 - 12.2022
Post Graduate Diploma-Healthcare Administration -
Conestoga College
Bachelor of Pharmacy -
Jawaharlal Nehru Technological University
- Pharmacy Assistant Certification Course
- Safe Handling & Administration of Medication
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