RAJEEV SHARMA

• Raised awareness and attracted donors through marketing campaigns.
• Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
• Developed and implemented fundraising strategies to generate donations from individuals.
• Prioritized and organized tasks efficiently to achieve daily targets.

• Maintained clean and orderly appearance throughout kitchen and dining area.
• Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
• Operated fryers and grills according to instructions to maintain safety and food quality.

• Promptly responded to customer complaints or concerns in a polite manner while seeking resolution of any issues quickly.
• Posted incidental charges to ledgers, manually or by using computers.
• Handled incoming and outgoing calls according to standard operating procedures.
• Maintained an up-to-date knowledge of all hotel services, facilities, rates, packages, promotions, and events.
• Assisted guests with reservations, check-in and check-out procedures, room assignments, and special requests.

• Managed daily reports related to occupancy rates, revenues, accounts receivable and payable.
• Answered incoming calls and inquiries from potential guests in a professional manner.
• Handled cash transactions, verified credit cards and processed vouchers.
• Prepared detailed reports related to guest feedback surveys and incidents at the hotel.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Assisted organizational efforts by filing, entering data and answering phones.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Ensured accuracy of customer billing information prior to processing transactions.
• Assisted with group bookings by coordinating room blocks and organizing event details with clients.
• Provided expert assistance to handle telephone, digital and in-person requests for bookings and service assistance.

Front Office:

• Performed daily audits of cash drawers and credit card transactions.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Greeted customers, answered questions and recommended specials to increase profits.

Food & Beverage Service:

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Operated POS terminals to input orders, split bills and calculate totals.
• I solely managed the restaurant for 20-25 Days, performed most of the duties of restaurant manager.

Housekeeping:

• Monitored cleanliness of lobby, swimming pool and other common areas.
• Participated in regular training sessions related to hospitality industry trends and best practices.
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.

Kitchen

• Assisted in the preparation of daily meals for restaurant customers.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
• Followed recipes, portion controls, and presentation specifications as set by the chef.
• Organized and restocked ingredients and food items to ensure efficient kitchen operations.