Rajdeep Kaur Sandhu

Nordia

Toronto, Ontario

05.2024 - Current

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Developed strong relationships with customers by providing personalized assistance and support.
Identified opportunities for upselling additional products or services based on customer needs.
Maintained a high level of professionalism when dealing with difficult customers.
Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Surpassed sales goals through implementation of successful marketing strategies.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Contacted customers about potential service upgrades, new services and account changes.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Followed up on sales leads through outbound calling.
Cross-sold additional products and services to purchasing customers.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.