Rajdeep Singh
Surrey,BC
Summary
Dynamic professional with a proven track record in customer service and security, notably at Cosmic Security. Excelled in critical thinking and problem resolution, enhancing customer loyalty and ensuring safety. Skilled in data entry and active listening, adept at driving team development and optimizing operational efficiency. Achieved significant improvements in customer satisfaction and security protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
German Donar
04.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Construction Worker
Horizon driwall
05.2022 - 08.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
Education
Associate of Arts - Arts
LASalle College
Vancouver, BC04-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Team development
- Communication skills
- POS systems expert
- Shipping and logistics
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Class 5 driver licence
- Security guard
- TCP
- WHMIS
- Serve it Right
Timeline
Customer Service Representative
German Donar
04.2023 - Current
Construction Worker
Horizon driwall
05.2022 - 08.2023
Associate of Arts - Arts
LASalle College
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