Rajdeep Singh
Calgary,AB
Summary
Effective team player who is receiving recognition for exceeding expectations, surpassing set goals, extremely adaptable, able to multi-task in a fast-paced environment. I also learned to make sound decisions and judgments while dealing with difficult and stressful situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer
Commissionaires Security
03.2023 - Current
- Led proactive security measures enhancing on-site safety.
- Screening of passengers and non passengers and their baggage using screening equipment
- Following policies, procedures, and regulations as per Standard Operating Procedures of Transport Canada
- Documentation of incidents and resolving them by following the applicable protocol
- Providing excellent customer service while following screening procedures
- Working as a team to protect aviation industry by identifying and resolving threats
- Garda World
Security Manager
Red Star Security
04.2021 - 02.2023
- Manages and trains security guards
- Hires and onboards new security guards
- Sets the security guard staffing schedule
- Creates all security policies and procedures
- Conducts regular security inspections
- Investigates security threats and breaches
- Writes comprehensive security reports
Customer Service Manager
Sobeys
03.2019 - 04.2021
- Assisting Customers with information
- Resolving member issues and concerns
- Guiding and supporting members regarding member self-service technology
- Providing excellent customer service
- Maintains excellent productivity levels
- Answering product and service inquiry
Executive Director of Human Resources
Eternal Career Solutions Ltd
12.2016 - 02.2019
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Supervised details of personnel transfers and promotions.
- Coordinated employee training programs that improved job skills and contributed to career development opportunities.
- Championed health and safety measures throughout the organization by promoting wellness initiatives and improving workplace safety protocols.
- Reduced company turnover rate through effective talent acquisition and retention strategies.
- Made recommendations for corrective action in employees with performance issues.
Regional Head Sales
ICICI Bank
04.2013 - 11.2016
- Managing Urban and Rural Business of multiple Branches
- Liasoning with the Branch Heads and Branch Staff for better customer service
- Managing good Relationship with credit team and getting business disbursed on time
- Managing Assets of one hundred fifty crore
- Responsible for overall development and training of team
Branch Manager
Kotak Mahindra Bank & HDFC Bank
05.2010 - 03.2013
- Ensuring and overseeing branch operations are running smoothly
- Achieving monthly and annual business and revenue targets quotas
- Conducting campaigns in branch to maintain customer retention
- Ensuring all Bank’s corporate policies and regulatory guidelines are followed
- Resolving customer’s complaints/issues and following up
- Conduction Advanced Trainings for Branch staff
- Cross selling various banking financial products; mutual funds and insurance
Training Manager
Bajaj Allianz Insurance
05.2007 - 04.2010
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Achieved significant improvement in training engagement by customizing content to meet unique needs of each department.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Researched and obtained relevant course materials to achieve training objectives.
Education
Master’s in business administration (MBA) - Marketing and HR
01.2004
Bachelor of Science -
01.2002
Diploma In Computer Applications - Information Technology
Red Cross Society
Amritsar 2001
Skills
- Business Growth Strategy
- Sales Strategy Development
- Strategic Asset Management
- Customer Relationship Development
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
Alberta Security and Investigators License
PAL (Restricted $Non-restricted)
Timeline
Security Officer
Commissionaires Security
03.2023 - Current
Security Manager
Red Star Security
04.2021 - 02.2023
Customer Service Manager
Sobeys
03.2019 - 04.2021
Executive Director of Human Resources
Eternal Career Solutions Ltd
12.2016 - 02.2019
Regional Head Sales
ICICI Bank
04.2013 - 11.2016
Branch Manager
Kotak Mahindra Bank & HDFC Bank
05.2010 - 03.2013
Training Manager
Bajaj Allianz Insurance
05.2007 - 04.2010
Master’s in business administration (MBA) - Marketing and HR
Bachelor of Science -
Diploma In Computer Applications - Information Technology
Red Cross Society
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