RAJDEEP MANKOO
EDMONTON,AB
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
ACCENTS@HOME
Edmonton, Alberta
06.2022 - Current
- Managed inventory levels to ensure product availability and reduce stock discrepancies, enhancing customer satisfaction.
- Trained new staff on store policies, procedures, and customer service standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised team of employees, providing ongoing training to boost customer satisfaction and service quality.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Developed inventory tracking system to maintain stock availability, improving operational efficiency.
Executive Administrative Officer
BANK OF INDIA
Malaudh, LUDHIANA
09.2016 - 05.2022
- Facilitated client account inquiries and transaction processing to enhance customer satisfaction.
- Ensured accuracy of customer transaction records and account information to uphold compliance.
- Guided new clients through onboarding process by detailing banking products and services.
- Verified identity documents presented by customers before approving any transactions.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
Chief Sales Officer
AXIS BANK
Chomon, LUDHIANA
05.2014 - 06.2016
- Coached sales team on best practices for prospecting, account management, negotiations, and closing deals to enhance sales performance.
- Resolved customer issues with knowledgeable and friendly service, fostering high levels of satisfaction and loyalty.
- Established community relations by attending local gatherings and networking events to strengthen brand presence.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided advice on budgeting techniques to help customers save money.
- Oversaw bank reconciliation process to ensure that cash accounts are accurately reflected in the general ledger system.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Education
MBA - MBA
University Canada West
Vancouver08-2023
Master of Computer Applications -
PUNJAB TECHNICAL UNIVERSITY
INDIA05-2013
Bachelor of Computer Applications -
PUNJAB TECHNICAL UNIVERSITY
INDIA05-2011
Skills
- Inventory management
- Stock replenishment
- Merchandising techniques
- Sales strategy
- Team leadership
- Staff training
- Customer service
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Assistant Store Manager
ACCENTS@HOME
06.2022 - Current
Executive Administrative Officer
BANK OF INDIA
09.2016 - 05.2022
Chief Sales Officer
AXIS BANK
05.2014 - 06.2016
MBA - MBA
University Canada West
Master of Computer Applications -
PUNJAB TECHNICAL UNIVERSITY
Bachelor of Computer Applications -
PUNJAB TECHNICAL UNIVERSITY