Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rajdeep KAUR

Brampton,Canada

Summary

Dynamic banking professional with extensive experience, excelling in customer relations and operational efficiency. Proven track record in risk mitigation and compliance adherence, optimising workflows to enhance service delivery. Skilled in stakeholder management and analytical rigour, committed to fostering high customer satisfaction and maintaining professional integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

INSIGNIA SERVICE OFFICER

RBL BANK LTD
10.2021 - 08.2023
  • Operational Management: Oversee daily banking transactions, ensuring efficiency, accuracy, and compliance with internal policies and regulatory standards.
  • Customer Service Excellence: Address customer inquiries, resolve issues promptly, and enhance delivery service to maintain high customer satisfaction.
  • Risk & Compliance: Monitor banking operations for potential risks, implement fraud prevention measures, and strictly adhere to compliance guidelines.
  • Process Optimization & Staff Training: Improve operational workflows, implement best practices, and provide training to staff for enhanced service efficiency.
  • Interdepartmental Coordination & Reporting: Collaborate with various departments for smooth banking operations and maintain accurate documentation for audits and compliance.

SERVICE AMBASSADOR

RBL Bank ltd
04.2018 - 12.2021
  • Oversee daily banking operations, ensuring seamless execution of transactions and customer service.
  • Manage customer inquiries and provide prompt resolution while maintaining service quality.
  • Ensure strict adherence to regulatory guidelines, internal policies, and compliance standards.
  • Monitor risk, implement fraud prevention measures, and ensure operational security.
  • Optimize banking processes to enhance efficiency and improve service delivery.

CUSTOMER SERVICE OFFICER

Kotak Mahindra Bank
11.2016 - 03.2018
  • Transaction Processing & Cash Handling: Accurately process deposits, withdrawals, transfers, and loan payments while maintaining cash drawer balance and security.
  • Customer Service & Sales Support: Assist customers with account inquiries, resolve basic banking issues, and promote financial products and services.
  • Compliance & Security: Verify customer identification, ensure adherence to banking regulations, and report any suspicious transactions or fraudulent activities.
  • Administrative & Team Collaboration: Maintain accurate customer records, assist with account-related services, and work closely with colleagues to ensure efficient branch operations.

PERSONAL BANKER

HDFC Bank
07.2015 - 11.2016
  • Customer Service & Account Management: Provide exceptional service by assisting clients with opening/closing accounts, resolving issues, and managing day-to-day banking needs.
  • Financial Advisory & Sales: Offer personalized financial advice, recommend suitable products (e.g., loans, credit cards), and drive sales through cross-selling and meeting sales targets.
  • Compliance & Administrative Responsibilities: Maintain accurate records, process transactions securely, and ensure compliance with banking regulations and policies.

Education

Master of Business Administration (M.B.A.) - Business Administration - Finance

IP University

Bachelor of Arts (B.A.) - Mathematics

University of Delhi

Diploma - Project Management

Algoma University

Skills

  • Operational Execution and Accuracy
  • Analytical Rigor and Critical Evaluation
  • Stakeholder Management and Client Servicing
  • Cross-Functional Collaboration
  • Workflow Optimization and Efficiency
  • Regulatory Adherence and Risk Mitigation
  • Professional Integrity and Brand Advocacy

Certification

  • CSC(Canadian Securities Course)
  • CPH(Conduct and Practices Handbook Course)

Timeline

INSIGNIA SERVICE OFFICER

RBL BANK LTD
10.2021 - 08.2023

SERVICE AMBASSADOR

RBL Bank ltd
04.2018 - 12.2021

CUSTOMER SERVICE OFFICER

Kotak Mahindra Bank
11.2016 - 03.2018

PERSONAL BANKER

HDFC Bank
07.2015 - 11.2016

Bachelor of Arts (B.A.) - Mathematics

University of Delhi

Diploma - Project Management

Algoma University

Master of Business Administration (M.B.A.) - Business Administration - Finance

IP University
Rajdeep KAUR