Rajdeep kaur
Brampton,ON
Summary
Professional manager with expertise in swing shift operations. Demonstrated ability to lead teams effectively and ensure smooth transitions between shifts. Known for strong focus on collaboration, flexibility in dynamic environments, and driving results through clear communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Swing Shift Manager
McDonald's
08.2023 - Current
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
Logistics Coordinator
Polaris Transportation Group
05.2022 - 01.2023
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Food Service Supervisor
McDonald's
06.2019 - 04.2022
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Customer Service Representative
Startek
10.2019 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
Tim Hortons
05.2017 - 06.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Personal Support Worker
A1 Global College
Drew Road, Mississauga, Ontario12-2024
Hospitality And Tourism Management
St. LAWERENCE COLLEGE
Scarborough04-2018
Bachelor of Arts -
Guru Nanak College
Moga04-2016
Skills
- Health and safety
- Operational efficiency
- Software utilization
- Inventory coordination
- Well disciplined and punctual
- Well organized, great time management skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Urdu
Limited Working
Certification
Blended Standard First Aid
CPR/AED Level C
Food handler Certification
Blended standard First Aid and CPR/AED LEVEL C
Provide first aid to a person whose life is danger
Minor cuts and injuries
Timeline
Swing Shift Manager
McDonald's
08.2023 - Current
Logistics Coordinator
Polaris Transportation Group
05.2022 - 01.2023
Customer Service Representative
Startek
10.2019 - 11.2021
Food Service Supervisor
McDonald's
06.2019 - 04.2022
Crew Member
Tim Hortons
05.2017 - 06.2019
Personal Support Worker
A1 Global College
Hospitality And Tourism Management
St. LAWERENCE COLLEGE
Bachelor of Arts -
Guru Nanak College