RAJDEEP KAUR
Calgary,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage 5 years of experience in dynamic new position with long-term career potential and room for advancement.
Status in Canada - Permanent Residence
Overview
6
6
years of professional experience
Work History
Front Desk Security Officer (Full Time)
GardaWorld Security
03.2022 - Current
- Enhanced building security by conducting thorough visitor screening and issuing proper identification badges.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Supported law enforcement officers during investigations, providing detailed information about incidents that occurred onsite.
- Completed detailed incident reports after any security-related events, ensuring accurate documentation for future reference or insurance claims purposes.
Customer Service Representative (Full Time)
CIBC Bank
01.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Store Supervisor(Full Time)
Subway
10.2019 - 12.2021
- Inspected store displays regularly to ensure they were clean, organized and up-to-date
- Executed store opening and closing procedures to facilitate daily operations
- Demonstrated strong problem-solving abilities to resolve customer issues quickly
- Conducted regular inventory checks to monitor stock levels and replenish supplies as needed.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
Customer Service Representative(Internship)/Job
Cooprative Bank
05.2018 - 02.2019
- Maintained a high level of professionalism when dealing with difficult customers
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided exceptional customer service to ensure customer satisfaction
- Operated cash register and accurately processed payments, returns, and exchanges.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Investment Funds in Canada - Banking And Investment
The Investment Funds Institute of Canada
Toronto, ON01.2024
Post Graduation Diploma - General Business
Bow Valley College
Calgary, AB12.2021
Bachelor of Commerce Hons - Accounting and Banking
Guru Nanak Dev University
Amritsar, India08.2018
Tally Certification - Accounting
Pegus Institute
Amritsar, India07.2018
Skills
- Emergency Response
- Incident Reporting
- Call flow maximization
- Scheduling
- Report Generation
- Data Entry
- Inventory Control
- Office Administration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working
Timeline
Front Desk Security Officer (Full Time)
GardaWorld Security
03.2022 - Current
Customer Service Representative (Full Time)
CIBC Bank
01.2021 - 03.2022
Store Supervisor(Full Time)
Subway
10.2019 - 12.2021
Customer Service Representative(Internship)/Job
Cooprative Bank
05.2018 - 02.2019
Investment Funds in Canada - Banking And Investment
The Investment Funds Institute of Canada
Post Graduation Diploma - General Business
Bow Valley College
Bachelor of Commerce Hons - Accounting and Banking
Guru Nanak Dev University
Tally Certification - Accounting
Pegus Institute
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