RAJDEEP KAUR
Brampton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in diverse industries, including telecommunication, aviation, and public services. Skilled in addressing customer inquires, resolving problems, and ensuring a positive customer experience. Passionate about promoting services and fostering a positive environment for users.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Brampton Libraray
06.2023 - Current
- Assisting patrons with signing up for library cards
- Helping users locate books and other library material using the library catalogue
- Handling daily circulation tasks including check-in, check-out, and holds
- Assisting customers with general quires and use of equipment in the public service area
- Reaching out to customers via phone or email for overdue material reminder
Customer Service Agent
AAS Canada
07.2022 - Current
- Operating golf carts and assisting passengers
- Collect and replenishment of wheelchairs at various locations as required
- Carry and operate radio and scanners as required
- Help passengers navigate the airport and answer all their queries.
Shelver
Brampton Library
10.2022 - 06.2023
- Accurately reshelve books
- Keep the collections neat and shelves in order
- Locate library material for customers including books, magazines, and DVDs
- Answer routine inquiries and refers customers in need of more assistance to the customer service desk
Customer Advisor
HGS Connect
07.2021 - 07.2022
- Providing detailed, friendly, and polite services to ensure customer satisfaction
- Verify customer information and input call information into company software to keep the record of customer accounts
- Handle customer service complaints and questions regarding billing and products
- Responding to customer requests, assisting with product selection, and handling other functions
Customer Service (Cashier)
Tim Horton
07.2018 - 07.2020
- Maintained a clean and orderly store
- Operated the drive-through window and sales register efficiently
- Reported each shift on time and ready to work
- Prepared and served beverages in food
- Provided satisfactory and friendly customer service
Community Support Worker (Internship)
Dixie Bloor Neighborhood Centre
09.2016 - 04.2017
- Handle administrative tasks including documenting and data entry
- In-person interviews with clients to complete their application regarding hydro assistance through government aid
- Handled phone calls and pre-screenings over the phone.
Education
College Diploma - Library And Information Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2027
College Diploma - Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON04.2017
Skills
- Cash Register Operations
- Database Research
- Understanding Customer Needs
- Membership Inquiries and Renewals
- Customer Service
- Active Communication
Timeline
Customer Service Agent
Brampton Libraray
06.2023 - Current
Shelver
Brampton Library
10.2022 - 06.2023
Customer Service Agent
AAS Canada
07.2022 - Current
Customer Advisor
HGS Connect
07.2021 - 07.2022
Customer Service (Cashier)
Tim Horton
07.2018 - 07.2020
Community Support Worker (Internship)
Dixie Bloor Neighborhood Centre
09.2016 - 04.2017
College Diploma - Library And Information Technician
Mohawk College of Applied Arts And Technology
College Diploma - Social Service Worker
Sheridan College Institute of Technology And Advanced Learning
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