RAJDEEP CHAHAL
Calgary,Canada
Summary
Dynamic and detail-oriented Office Administrator and team leader with over four years of experience in cultivating strong customer relationships, resolving issues, and steering teams toward success. Proven expertise in Microsoft Office Suite, with a robust ability to manage multiple responsibilities efficiently. Dedicated to optimizing operational processes and delivering outstanding service in high-pressure environments. Enthusiastic about enhancing team performance and achieving organizational objectives through strategic leadership and innovative problem-solving skills.
Overview
7
7
years of professional experience
Work History
Office Administrator and Team Leader
CVC Slingshot Transportation
05.2022 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Processed cash payments and credit and debit card transactions.
- Expertise in Order entry with accuracy (90-110/day) and scheduling pickup, delivery appointments, lumper booking.
- Quoting customers based on spot count LTL or FTL for different kind of Freight. (Dry, Cooler, Frozen, Heated, Dangerous goods)
- Dispatching orders to City Drivers and Highway Drivers, Beyond carriers.
- Preparing Calendar (Outlook) everyday for delivery appointments.
- Received incoming calls (100-200/day)from customers for Order entry, order tracing and drivers' call to assist them with any pickup & delivery inquiry.
- Expertise in keeping track of POP, POD for customers and Invoicing team.
Guest Service Administrator (GSA)- Part Time
Massage Addict
11.2022 - 12.2024
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Retail Supervisor
Shell Gas Station
10.2020 - 04.2022
- Handled customer complaints, resolved issues professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Trained newly hired sales team and educated them about store policies.
- Deposited everyday store’s earnings to financial institute after reconciliation of day.
Retail Supervisor
Circle K
01.2020 - 08.2020
- Informed customers of current store promotions to encourage additional sales purchases.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Food Service Supervisor
Tim Hortons
07.2019 - 12.2019
- Ordered new supplies and food to maintain service levels.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Greeted customers at counter to fulfill requests and answer questions.
Office Administrative Assistant (Part- Time)
TradeHUB Canada Inc.
05.2019 - 12.2019
- Confirmed appointments, communicated with clients and updated client records.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Provided assistance to prepare words docs and PowerPoint project for client’s business plans by analyzing all circumstances (Financial and challenges by competitors in current business market).
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
Customer Service Staff Member
Tim Hortons
07.2018 - 06.2019
- Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
- Organized, arranged and tidied work space to make resources and products easy to locate.
- Managed multiple tasks in high-volume environment.
- Processed customer orders and accurately entered into system.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Business Administration Diploma
Bow Valley College
Calgary, AB04.2019
Dispatch & Freight Broker Training Course
Truckadium
04-2022
Skills
- Exceptional Customer Service
- Leadership development
- Meticulous attention to detail
- Effective multitasking
- Strategic issue analysis
- Teamwork and Collaboration
- Excellent communication
- Proficient in Microsoft Outlook, Excel, and Word and experienced with Ross rocket, Loadlink, RSM (Radiant site Manager) Software
- Multi-lingual (English, Hindi, Punjabi)
Timeline
Guest Service Administrator (GSA)- Part Time
Massage Addict
11.2022 - 12.2024
Office Administrator and Team Leader
CVC Slingshot Transportation
05.2022 - Current
Retail Supervisor
Shell Gas Station
10.2020 - 04.2022
Retail Supervisor
Circle K
01.2020 - 08.2020
Food Service Supervisor
Tim Hortons
07.2019 - 12.2019
Office Administrative Assistant (Part- Time)
TradeHUB Canada Inc.
05.2019 - 12.2019
Customer Service Staff Member
Tim Hortons
07.2018 - 06.2019
Business Administration Diploma
Bow Valley College
Dispatch & Freight Broker Training Course
Truckadium
Similar Profiles
LAKHVIR SINGH BHAMRALAKHVIR SINGH BHAMRA
Truck Driver at Slingshot TransportationTruck Driver at Slingshot Transportation
Amrinder SinghAmrinder Singh
Truck Driver & Yard Coordinator at Slingshot TransportationTruck Driver & Yard Coordinator at Slingshot Transportation
Jobanpreet singhJobanpreet singh
Warehouse Worker at Slingshot transportation Inc.Warehouse Worker at Slingshot transportation Inc.
Bakht MuneerBakht Muneer
Customer Service Representative at Calgary Housing CompanyCustomer Service Representative at Calgary Housing Company
Abid Al RawashdehAbid Al Rawashdeh
Management, Occupational Health and Safety, IPAC, Marketing Team Leader at 836849 Yukon INC.Management, Occupational Health and Safety, IPAC, Marketing Team Leader at 836849 Yukon INC.