Mohammad Maaz Khan
Kuwait,Salmiya
Summary
As a Restaurant Supervisor, I have consistently achieved success in increasing customer satisfaction and revenue while reducing costs. I have demonstrated my aptitude for water efficiency, and have successfully implemented cost-saving strategies that have resulted in a 20% reduction in monthly expenses. My leadership and problem-solving skills have enabled me to successfully manage teams of up to 20 employees and ensure smooth operations in a fast-paced environment.”
Overview
1
1
year of professional experience
Work History
Restaurant Supervisor
Universal Food Company
08.2023 - 08.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Food&Beverage Associate
SELECT Restaurant
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Participated in staff training sessions to stay current on industry trends and enhance job skills.
- Oversaw the restocking of supplies throughout shifts, preventing shortages during busy periods.
- Increased customer satisfaction by providing exceptional beverage service and product knowledge.
- Contributed to store profitability by minimizing errors in cash handling procedures.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Streamlined ordering process to reduce wait times while maintaining accuracy in order fulfilment.
Food&Beverage Associate
Sandal&SuitesOperatedbyLemontreeHotels
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Prepared hot coffee and tea according to customer requests.
- Participated in staff training sessions to stay current on industry trends and enhance job skills.
- Participated in team meetings, offering valuable input on ways to improve service standards.
- Assisted management with scheduling tasks, helping maintain adequate staffing levels during peak hours.
- Gained expertise in various types of beverages, enabling better guidance for customers when selecting options.
- Performed opening and closing duties as needed, ensuring proper set-up for daily operations.
- Adhered to health and safety guidelines, maintaining a safe environment for both customers and staff members.
Education
Bachelor of Science - BachelorofBusinessadministrationinHotel Management
Jaganath Institute of Management Science
Lajpat Nagar, New Delhi08.2019
Skills
- Time Management Efficiency
- Communication and Interpersonal Skills
- Listening and Comprehension
- Organizational abilities
- Food Safety Regulations
- Networking and relationship building
- Order processing accuracy
- Stock rotation practices
- Cross-selling techniques
Industrialexposure
3 Months Industrial training, Sandal & Suites Operated by Lemontree Hotels, Noida, INDIA
Personalitytraits
- Good Observer
- Curiosity to Learn new things
- Adaptability and Compatibility
Achievements
- I was the captain of my school cricket team.
- I have completed 101 training from LemonTree Hotel.
- First employee of the month in select restaurant.
Computerskills
Good knowledge in MS-Word, Excel, PowerPoint & Micros.
Declaration
I hereby declare that the above particulars are true and correct to the best of my knowledge and belief.
Languages
English
Professional Working
Hindi
Full Professional
Arabic
Elementary
Timeline
Restaurant Supervisor
Universal Food Company
08.2023 - 08.2024
Food&Beverage Associate
SELECT Restaurant
Food&Beverage Associate
Sandal&SuitesOperatedbyLemontreeHotels
Bachelor of Science - BachelorofBusinessadministrationinHotel Management
Jaganath Institute of Management Science
Similar Profiles
Teresia WanjiruTeresia Wanjiru
HEAD HOSTESS at KUWAIT UFC (UNIVERSAL FOOD COMPANY)HEAD HOSTESS at KUWAIT UFC (UNIVERSAL FOOD COMPANY)
CHURCHILLE MANALOCHURCHILLE MANALO
Restaurant Supervisor at Universal Food Company (Zaatar w Zeit)Restaurant Supervisor at Universal Food Company (Zaatar w Zeit)
MOHAMED MUSTAFA HIDAYATULLAH GALSULKARMOHAMED MUSTAFA HIDAYATULLAH GALSULKAR
Operations Manager at Universal Food Garden Trading CompanyOperations Manager at Universal Food Garden Trading Company