Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rajbir Singh Dhillon

Calgary,AB

Summary

Dynamic operations leader with a proven track record at Whiterock Immigration Solutions, excelling in strategic planning and operational efficiency. Adept at driving organizational growth through effective resource management and leadership training, fostering a culture of excellence while enhancing customer experiences. Committed to delivering results and implementing innovative solutions.

Overview

12
12
years of professional experience

Work History

Director of Operations

Whiterock Immigration Solutions
01.2022 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.

Restaurant Manager

Quesada Burritos and Tacos
03.2016 - 12.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Quality Control Analyst

MetCorr
01.2013 - 02.2016
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Inspected incoming products for adherence to labeling laws and company quality standards.
  • Enhanced product quality by conducting thorough analyses and implementing corrective actions.
  • Minimized down time 3.2% by reducing production rework and recalls.

Education

Advance Diploma - Mechanical Engineering Technician

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
12-2013

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Operations management
  • Leadership training

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Director of Operations

Whiterock Immigration Solutions
01.2022 - Current

Restaurant Manager

Quesada Burritos and Tacos
03.2016 - 12.2021

Quality Control Analyst

MetCorr
01.2013 - 02.2016

Advance Diploma - Mechanical Engineering Technician

Sheridan College Institute of Technology And Advanced Learning

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Rajbir Singh Dhillon