RAJBIR SINGH CHOPRA
Edmonton,AB
Summary
Goal-driven and accomplished Risk Analyst with over 15 years of proven track record of delivering exceptional results in Problem Solving, Strategic Thinking and Time Management. Able to handle job specifications from an innovative and tactical perspective.
Overview
22
22
years of professional experience
Work History
Auto Parts Counterperson
CANADIAN TIRE
10.2023 - Current
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor.
Risk Analyst
J. P. MORGAN SERVICES INDIA PVT LTD
11.2015 - 08.2023
- Loss Prevention Team
- Recognized TWICE for maintaining "ZERO" Losses for a calendar year in 2018 and 2020
- Established strategy for operations reporting and analytics, identifying key needs for deliverables.
- Completed statistical reviews to uncover trends, patterns and variations.
- Taught employees how to control risks at front line.
- Built and harmonized operations reports for team leaders, senior managers and executives.
Proprietor
CHOPRA ASSOCIATES
04.2008 - 10.2015
- Dealing in Mahindra and Mahindra Tractor Spares.
- Developed and managed relationships with vendors and suppliers.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided customer service on accounts and resolved problems.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Introduced new methods, practices, and systems to reduce turnaround time.
Customer Service Specialist
INTELENET GLOBAL SERVICES INDIA PVT LTD
02.2005 - 03.2008
- Employee of Year 2007-2008
- Got "iSparkle" Award in Inaugural Year
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Customer Service Executive
WIPRO SPECTRAMIND
10.2003 - 01.2005
- Customer Service for American Express Credit Cards - US
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Handled customer inquiries and suggestions courteously and professionally.
Chartered Accountant, Trainee
P. J. Karia & Co.
06.2002 - 02.2003
- Tasks managed under guidance include: 1) Internal Audits 2) Tax Audits 3) Individual Accounting 4) Income Tax 5) Sales Tax
- Supervised accounting and book keeping training procedures for new staff members.
- Implemented Governmental Accounting Standards Board and Comprehensive Annual Financial Reporting requirements correctly and efficiently.
- Setup accounts, ledgers and reporting systems per GAAP standards and regulatory requirements.
- Reviewed operational efficiencies, suggesting methods for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
Accountant, Trainee
Parish Mehta
09.2001 - 02.2002
- Worked for Chartered Accountant Parish Mohanlal Mehta. Tasks managed under guidance include: 1) Internal Audits 2) Tax Audits 3) Individual Accounting 4) Income Tax 5) Sales Tax
- Reviewed business operations and obligations to help organization function at acceptable level.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Used advanced software to prepare documents, reports, and presentations.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
Education
Bachelors of Commerce Degree - Account and Finance
R.D. National College, Mumbai University
Mumbai04.2001
MBA - Banking And Financial Support Services
Narsee Monjee Institute of Management Studies
Mumbai06.2019
Skills
- Financial Data Reviews
- Mathematical Accuracy
- Business Auditing
- Bookkeeping and Reconciliation
- Data Collation
- Fraud Investigations
- Customer Satisfaction
Hobbies
Playing Team Sports - Cricket
Playing Table Tennis
Languages
English
Upper intermediate (B2)
Timeline
Auto Parts Counterperson
CANADIAN TIRE
10.2023 - Current
Risk Analyst
J. P. MORGAN SERVICES INDIA PVT LTD
11.2015 - 08.2023
Proprietor
CHOPRA ASSOCIATES
04.2008 - 10.2015
Customer Service Specialist
INTELENET GLOBAL SERVICES INDIA PVT LTD
02.2005 - 03.2008
Customer Service Executive
WIPRO SPECTRAMIND
10.2003 - 01.2005
Chartered Accountant, Trainee
P. J. Karia & Co.
06.2002 - 02.2003
Accountant, Trainee
Parish Mehta
09.2001 - 02.2002
Bachelors of Commerce Degree - Account and Finance
R.D. National College, Mumbai University
MBA - Banking And Financial Support Services
Narsee Monjee Institute of Management Studies
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