Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rajbir Kaur

Calgary,AB

Summary

Dynamic Deputy Manager at ICICI Bank with a proven track record in operations management and performance improvements. Skilled in fostering team collaboration and enhancing employee development, I successfully implemented cost-saving strategies and maintained exceptional customer service standards, driving overall operational excellence. Adaptable and strategic thinker committed to achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Deputy Manager

ICICI Bank
04.2023 - 12.2023
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager of Operations

Axis Bank
10.2019 - 12.2022
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Masters Of Internet Studies - Computer Science

Guru Nanak Dev University
Amritsar, India
05.2018

Skills

  • Cost analysis and savings
  • Operations management
  • Performance improvements
  • Sales strategies
  • Sales and marketing
  • Decision-making capacity
  • Customer service
  • Decision-making
  • Team motivation
  • Staff development
  • Money handling
  • Sales reporting
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility

Languages

English
Full Professional

Timeline

Deputy Manager

ICICI Bank
04.2023 - 12.2023

Assistant Manager of Operations

Axis Bank
10.2019 - 12.2022

Masters Of Internet Studies - Computer Science

Guru Nanak Dev University

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Rajbir Kaur