Summary
Overview
Work History
Education
Skills
Interests
Certification
Languages
Timeline
Generic

Rajbeer Kaur

Stephenville,NL

Summary

Detail-Oriented customer support manager with over five years of experience in fast-paced settings as a committed and results-oriented customer service specialist. Proven ability to improve customer satisfaction and efficiently address consumer concerns. Competent in problem-solving, communication, and establishing a good rapport with customers. Managing staff schedule and training courses. Committed to delivering exceptional service and fostering positive relationships to drive customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

United Foods Inc.
07.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • As required by management, take part in consulting assignments, identifying risk and make appropriate suggestions to improve operational efficiency.
  • Developed strong working relationships with staff, fostering a positive work environment by supporting and encouraging the team.
  • Working in partnership with general managers of different company locations to achieve defined goals and responsibilities.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Shift Supervisor

United Foods Inc.
11.2021 - 06.2023
  • Assist daily operations to meet standards of service and quality.
  • Completed opening and closing duties, co-ordinate and schedule the activities of staff to prepare and serve food.
  • Resolved customer complaints and reported issues to senior management.
  • Maintain professional restaurant image, include cleanliness, proper staff uniforms and appearance standards.

Guest Experience Leader

McDonalds
09.2021 - 10.2021
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Made and changed room assignments according to guest requirements.
  • Developed and implemented employee reward and engagement programs to maximize job satisfaction.
  • Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.

Cashier

McDonalds restaurant
08.2019 - 08.2021
  • Greet and interact with customers entering the restaurant.
  • Provided an elevated customer experience to generate a loyal business.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.

Education

Programming and software development in Java, C and C#. - Computer Programming

Lambton College
Mississauga, ON
12-2019

High School Diploma -

GDP School
Punjab, India
03-2016

Skills

  • Capable of generating unique and creative ideas
  • Team leadership with excellent communication skills
  • Cash handling ability
  • Able to work independently in fast-paced environment
  • Ability to maintain the professionalism with high integrity and credibility

Interests

INTRESTS /ACTIVITIES , Participated in declamation contests, presentations and delivering speech. Participated in inter department model making competitions. Social work with NCC. Drawing, surfing internet, interacting with people and exploring new things

Certification

Serve safe (May 2021)

First Aid (Jun 2021)

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Assistant Manager

United Foods Inc.
07.2023 - Current

Shift Supervisor

United Foods Inc.
11.2021 - 06.2023

Guest Experience Leader

McDonalds
09.2021 - 10.2021

Cashier

McDonalds restaurant
08.2019 - 08.2021

Programming and software development in Java, C and C#. - Computer Programming

Lambton College

High School Diploma -

GDP School

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Rajbeer Kaur