Summary
Overview
Work History
Education
Skills
Highlightsofskills
Languages
Timeline
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Rajat Nair

Calgary,AB

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Ability to Relocate anywhere and willing to be at work on call anytime of the day.

Overview

9
9
years of professional experience

Work History

Banking Advisor

Royal Bank of Canada
Calgary, Alberta
02.2023 - Current
  • Provided ethical, objective and holistic financial planning advice to clients.
  • Identified new business opportunities through networking and referrals.
  • Developed customized financial strategies for clients, aligning with their long-term goals and risk tolerance.
  • Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
  • Managed client expectations and resolved any concerns or issues promptly.
  • Ensured that all transactions were compliant with relevant laws, regulations and ethical standards.
  • Conducted regular reviews with clients to discuss progress towards achieving their objectives.
  • Collaborated with other departments within the bank to provide quality service to clients.
  • Responded promptly to customer complaints by resolving issues efficiently and effectively.
  • Maintained current knowledge of industry trends, regulations and standards related to banking services.

Bank Teller

TD Canada Trust
Calgary, Canada
07.2022 - 10.2022
  • Serving customer by Completing their Cash transaction
  • Providing services like receiving deposit, processing withdrawals, loan payments, cashing checks, and recording all the mails received for the day
  • Issuing Cashier / Certified cheques
  • Advising the customers about the other bank services such as Investments and Mortgages
  • Completing special request like Closing the bank accounts, taking orders for new cheques, exchanging Foreign currency, ordering foreign currents for customer, printing and stamping statements and completing safety deposit Box procedures
  • Opening the branch (collecting Canadian cash, foreign currency and Precious metals) from the secured mail box and storing it in banks vault
  • Maintaining customers identity and bank operations confidential
  • Providing legendary Customer experience

Night Audit Supervisor ( Night Shift )

Courtyard by Marriott
Niagara Falls, Canada
06.2021 - 04.2022
  • Performed nightly security checks around the property grounds according to established guidelines.
  • Conducted daily financial audits to verify accuracy of room charges, taxes, payments, and other transactions.
  • Generated various statistical reports related to occupancy rates, revenue streams, guest feedback scores.
  • Investigated any suspicious activity related to credit card transactions or fraud attempts.
  • Managed and supervised a team of night audit clerks to ensure accuracy and efficiency in the completion of their duties.
  • Monitored hotel occupancy levels and prepared daily revenue reports for management review.
  • Provided customer service by responding to inquiries from guests regarding services offered by the hotel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Front Desk Agent

Courtyard by Marriott
Niagara Falls, Canada
05.2019 - 05.2021
  • Performed task using Word, excel and FOSSE( property management system)
  • Focused on cash handling policies and procedures
  • Provided high quality services to our guest
  • Carried out all concierge duties
  • Earned the responsibility to personally check-in Marriott ambassadors and elite members
  • Available any time for guests to deal with their problems and complaints
  • General office duties include answering the phones, providing direction, handling daily check-ins and check-outs

Food and beverage steward

Meydan Hotel & Conference Centre
Dubai, UAE
03.2019 - 03.2019
  • Assisted with kitchen inventories
  • Developed and implemented private dining menus
  • Learnt kitchen order taking
  • Assisted executives and kitchen staffs during peak times

Industrial Trainee

Grand Hyatt
Mumbai, India
11.2015 - 04.2016
  • Learned and developed understanding of the SOP’s of the organization
  • I was asked to observe the daily operations and enhance my practical skills
  • Provided good quality service and helped the team to achieve the target budget by using the technique of upselling

Education

International business management - Business

Niagara College Canada
Niagara Falls, ON
09.2019

Hospitality & Tourism Management - Tourism and Hospitality

Niagara College Canada
Niagara-on-the-lake, ON
12.2018

Bachleors of Science - Hospitality Management

Anjuman-i-islam college of Hotel Management
Mumbai, India
01.2017

Skills

  • Cash handling
  • Customer service
  • Banking
  • Safety training
  • Safety policies
  • Workplace safety

Highlightsofskills

  • Committed and passionate - Capable of putting all efforts towards guest satisfaction and commitment before personal needs.
  • Conscious about quality control - Pays close attention to detail, ensuring outputs are of the best possible standard, staying committed to excellence.
  • Professional and ethical - While upholding values of quality, integrity, respect and an entrepreneurial spirit with an exceptional ability to follow process.
  • Work Place Safety is the top Priority

Languages

English
Professional

Timeline

Banking Advisor

Royal Bank of Canada
02.2023 - Current

Bank Teller

TD Canada Trust
07.2022 - 10.2022

Night Audit Supervisor ( Night Shift )

Courtyard by Marriott
06.2021 - 04.2022

Front Desk Agent

Courtyard by Marriott
05.2019 - 05.2021

Food and beverage steward

Meydan Hotel & Conference Centre
03.2019 - 03.2019

Industrial Trainee

Grand Hyatt
11.2015 - 04.2016

International business management - Business

Niagara College Canada

Hospitality & Tourism Management - Tourism and Hospitality

Niagara College Canada

Bachleors of Science - Hospitality Management

Anjuman-i-islam college of Hotel Management

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Rajat Nair