Summary
Overview
Work History
Education
Skills
Timeline
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Rajat Verma

Summary

Dynamic and dedicated System Administrator with a commitment to providing superior 24/7 support in a multi-platform environment. Skilled in server monitoring and incident management, with a proactive approach to minimize disruptions and ensure rapid resolution. Problem management initiatives. Committed to continuous improvement and adept at creating and maintaining internal support documentation..

Overview

7
7
years of professional experience

Work History

System Administrator

CGI
03.2024 - Current
  • Coordinated recovery activities with support teams, facilitating efficient incident resolution and reducing overall resolution time by 25%.
  • Participated in Incident Review meetings, contributing insights to improve incident response processes and minimize recurrence by 30%.
  • Created tickets for manually detected incidents, documenting all incidents accurately and ensuring proper tracking and resolution.
  • Participated in Incident Review meetings, contributing insights to improve incident response processes and minimize recurrence by 30%.
  • Created tickets for manually detected incidents, documenting all incidents accurately and ensuring proper tracking and resolution.

IT Computer Operator

Rona
04.2022 - 03.2024
  • Monitored multiple production lines during shifts, utilizing Appworx and AS/400 schedulers, ensuring seamless operations and minimizing downtime
  • Provided comprehensive training to team members upon request, enhancing overall team competence and efficiency
  • Initiated tickets via ServiceNow ITSM tool, expediting issue resolution and reducing response time by 20%
  • Established and managed bridges during major incidents outside of office hours, minimizing impact and restoring services promptly
  • Monitored alert console within ServiceNow, promptly addressing alerts and preventing potential issues

Coordinator

Good foods
11.2020 - 04.2022
  • Efficiently processed over 4000 daily orders, utilizing D365 application, resulting in 10% increase in order fulfillment accuracy
  • Managed incoming and outgoing shipping and receiving activities, optimizing logistics and reducing shipping errors by 15%
  • Maintained accurate data records, generated reports, and produced tracking documents, ensuring transparency and accountability in operations.

Service Engineer

Ryansh print.in
08.2017 - 01.2020
  • Analyzed, troubleshot, and diagnosed problems promptly, resulting in a 25% decrease in equipment downtime
  • Installed requested operating systems and applications efficiently, ensuring timely delivery of IT solutions to clients
  • Successfully set up IT networks, optimizing connectivity and data sharing capabilities for clients

Education

Diploma - Computer Networking and Security

ISI, L'institut Supérieur D'Informatique
Montreal, QC
09.2022

Bachelor's of Engineering - Electronics and Communications

Chandigarh Group of Colleges
Chandigarh, India
08.2017

Skills

  • Incident Management: Proficiency in handling incidents, investigating root causes, and resolving them within specified timeframes
  • Ticketing Systems: Experience in creating, updating, and closing tickets for incidents and requests, as well as documenting incident recovery activities
  • Networking: Familiarity with network infrastructure
  • Technical Troubleshooting: Ability to diagnose and resolve technical issues related to desktops, laptops, peripherals, and software applications

Timeline

System Administrator

CGI
03.2024 - Current

IT Computer Operator

Rona
04.2022 - 03.2024

Coordinator

Good foods
11.2020 - 04.2022

Service Engineer

Ryansh print.in
08.2017 - 01.2020

Diploma - Computer Networking and Security

ISI, L'institut Supérieur D'Informatique

Bachelor's of Engineering - Electronics and Communications

Chandigarh Group of Colleges

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Rajat Verma