Rajat Sharma
Edmonton,AB
Overview
6
6
years of professional experience
Work History
Client Advisor
Royal Bank Of Canada, RBC
08.2022 - Current
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Provided exceptional customer service, consistently receiving positive feedback from clients and colleagues alike.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Participated in networking events to establish valuable connections within the industry and community at large.
Customer Service Manager
Walmart
01.2018 - 07.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor of Arts - Financial Management
NorQuest College
Edmonton, AB01.2021
Skills
- Consultative Selling
- Service Level Agreements
- New Business Development
- Consultative Sales
- Money Handling
- Relationship Management
- Department Coordination
- Customer Engagement
- Customer Consultations
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Client Advisor
Royal Bank Of Canada, RBC
08.2022 - Current
Customer Service Manager
Walmart
01.2018 - 07.2023
Bachelor of Arts - Financial Management
NorQuest College