Rajat KALIA
HMR Supervisor
Calgary,Alberta
Summary
Dynamic leader with proven expertise in training & development and sales management, honed at Walmart Canada. Excelled in enhancing client relations and leading teams to exceed productivity goals. Skilled in food safety compliance and conflict resolution, achieving significant customer satisfaction and loyalty through strategic focus and employee engagement.
Overview
4
4
years of professional experience
Work History
HMR Food Court Supervisor
Al-premium
Calgary, Alberta
09.2024 - Current
- Manages a team of 6 employees to execute daily Home Meal Replacement operations, ensuring high productivity and quality compliance standards are met for the food court and kitchen.
- Trains new employees on company policies, job duties, and performance expectations.
- Resolves customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Oversees quality control to identify inconsistencies and malfunctions.
- Evaluates needs of departments and delegates tasks to optimize overall production.
- Evaluates employee performance through periodic reviews and documents results accordingly.
E-Commerce Department Manager
Walmart Canada
Surrey, British Columbia
05.2022 - 09.2024
- Drove the sales performance of over 2 million dollars annually for two years at Walmart Canada's e-commerce platform on store level.
- Examined sales-related metrics to inform restocks
- Tracked the online order fulfillment on Tableau and recognized key feedback from customers on daily basis to inculcate business growth.
- Created operational strategies to attract new customers, and to expand store traffic.
- Trained, supervised and motivated staff in order to give best customer service in time bound environment
- Monitored inventory levels and communicated the stock requirement consistently.
Customer Experience Salesfloor Associate
Walmart Canada
Surrey
05.2021 - 04.2022
- Worked in electronics department and sustained daily KODAK photo lab and general electronics sales operations
- Assisted customers on salesfloor with product tracking
- Took care of basic zoning operations to keep salesfloor isles presentable and easily accessible for customer
Education
Masters - Digital Marketing Strategies, E-Commerce and Leadership
University Canada West
Vancouver04.2022
B. Tech. - Mechanical Engineering
LPU
Jalandhar11.2019
Diploma - Mechanical Engineering
Pt. J.R. Government Polytechnic
Hoshiarpur05.2016
Skills
- Training & Development
- Organization Skills
- Client Relation Preservation
- Employee Relation Building
- Conflict Resolution
- Sales Management
- Leadership
- Food safety compliance
- Task delegation
- Waste reduction
- Promotions planning
- Store maintenance
- Sanitation standards
Accomplishments
- Safety Hero of the month, 04/30/22, Walmart Canada
- Shining Star of the month, 12/31/22, Walmart Canada
- Safety Hero of the month, 04/30/23, Walmart Canada
Hobbies and Interests
- Travelling
- Music
- Running
Languages
- English
- Hindi
- Punjabi
Personal Information
- Place of Birth: Punjab, India
- Date of Birth: February 20, 1997
- Gender: Male
- Nationality: Indian
Timeline
HMR Food Court Supervisor
Al-premium
09.2024 - Current
E-Commerce Department Manager
Walmart Canada
05.2022 - 09.2024
Customer Experience Salesfloor Associate
Walmart Canada
05.2021 - 04.2022
Masters - Digital Marketing Strategies, E-Commerce and Leadership
University Canada West
B. Tech. - Mechanical Engineering
LPU
Diploma - Mechanical Engineering
Pt. J.R. Government Polytechnic
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