Rajat Kalandy
Mississauga,ON
Summary
Dynamic and driven soon-to-be graduate in Business Analysis and Process Management from Sheridan College, anticipated in April 2024. Brings a strong foundation in finance from a BBA in Finance at Malabar Christian College, coupled with hands-on experience in customer service and accounting roles. Exhibits a keen ability to manage customer relationships, resolve complex issues, and maintain professionalism under pressure. Demonstrated proficiency in financial processes, customer complaint resolution, and effective time management. Skilled in Microsoft Excel and PowerPoint, with a certification in Google Project Management. I am eager to apply analytical and process management skills in a business analyst role, leveraging a background in customer-oriented services and financial management to drive organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Accountant
Thanniturakkal Films
12.2020 - 12.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions
- Gathered financial information, prepared documents, and closed books.
Customer Service Associate
Sutherland
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Post-Baccalaureate Diploma - Business Analysis And Process Management
Sheridan College - Hazel McCallion Campus
Mississauga, ON04.2024
BBA - Finance
Malabar Christian College
Kozhikode,Kerala,India04.2020
Skills
- Customer Complaint Resolution
- Calm and Professional Under Pressure
- Time Management
- Customer Relationship Management
- Microsoft PowerPoint
- Microsoft Excel
- Financial Analysis
- SAP Expertise
Certification
Google Project Management
Timeline
Accountant
Thanniturakkal Films
12.2020 - 12.2022
Customer Service Associate
Sutherland
Post-Baccalaureate Diploma - Business Analysis And Process Management
Sheridan College - Hazel McCallion Campus
BBA - Finance
Malabar Christian College
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