Summary
Overview
Work History
Education
Skills
Areaexpertise
Languages
Timeline
Generic

Rajat Hadvani

Cambridge,ON

Summary

Dedicated Technical Customer Support professional with over two years of experience providing exceptional service. Competent at fixing network difficulties, diagnosing and fixing hardware and software problems, and assisting users with system installations and upgrades. Seeking to contribute to TELUS by optimizing stakeholder experience and operational performance.

Overview

2
2
years of professional experience

Work History

Technical Support Representative

Concentrix
07.2023 - 06.2024
  • Worked at Concentrix to handle customer management for one of the biggest telecommunications companies in Canada
  • Conducted customer inquiries via calls and internet services with over 80% customer satisfaction, using call flow guides
  • Professionally greeted customers, listened keenly, and resolved complex issues with empathy and decision-support tools
  • Assessed technical and non-technical queries from customers using various ticketing systems, handling over 20 different types of tickets on an everyday basis
  • Consulted user guides, technical manuals and other documents to research and implement solutions and documented information accurately in databases, prepared precise work, and promoted additional products and services to enhance sales by 30%
  • Performed in top 10 in a team of 46 Solved technical inquiries about hardware and software, maintaining broad knowledge of various technologies including iOS, Android and MacOS
  • Documented everything on various channels including MS suite thus cutting down paperwork by almost 80%.

Customer Service Associate

Canadian Tire
02.2022 - 07.2023
  • Started as a part-time career when I was a student at Conestoga college, then promoted full time
  • Operated point-of-sale (POS) systems efficiently to process daily transactions accurately and quickly
  • Managed cash, credit, and debit transactions, ensuring the accuracy of the till
  • Guided over 100 customer inquiries, requests, and concerns in a timely manner, both over the phone and in person daily
  • Dealt with challenging situations and conflict resolution professionally
  • Provided announcements professionally through a public-address system almost 10 times a day
  • Maintained merchandise around the customer service area, ensuring retail basics were executed efficiently
  • Verified merchandise quantities, descriptions, and prices accurately across 200-250 different products.

Education

IT Business Analytics -

Conestoga College
Kitchener, ON
04.2024

Bachelor’s degree in information technology -

GTU
04.2019

Skills

  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support

Areaexpertise

Proficient throughout the last seven years in debugging hardware and software problems on a variety of operating systems (iOS, Android, and MacOS)., Strong analytical approach to diagnose and resolve technical issues efficiently., Successfully handled complex customer inquiries and resolved issues with over 80% customer satisfaction., Promoted additional products and services, increasing sales by 30%., Passionate about improving assistance programs through the application of data-driven insights., Flexible in adopting new tools and technologies to improve service delivery., Effective verbal and written communication to simplify complex technical information., Skilled in managing frustrated clients with patience and empathy, ensuring positive outcomes.

Languages

English
Full Professional
Hindi
Professional Working

Timeline

Technical Support Representative

Concentrix
07.2023 - 06.2024

Customer Service Associate

Canadian Tire
02.2022 - 07.2023

IT Business Analytics -

Conestoga College

Bachelor’s degree in information technology -

GTU

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Rajat Hadvani