Rajat Goyal
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Union Bank of India
03.2021 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Single Window Operator
Union Bank Of India
05.2016 - 03.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
Bachelor of Technology - Computer Science and Engineering
Rimt College
2015
Skills
- Product and service knowledge
- Customer rapport
- Digital marketing
- Outstanding customer service
- Customer relationship building
- Team supervision
- Communication skills
- Teamwork skills
Languages
English
Full Professional
Timeline
Assistant Manager
Union Bank of India
03.2021 - 12.2022
Single Window Operator
Union Bank Of India
05.2016 - 03.2021
Bachelor of Technology - Computer Science and Engineering
Rimt College
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