Rajat Das
Niagara Falls,Canada
Summary
Accomplished service operations leader with over 10 years of experience in managing large-scale teams, overseeing financial and operational performance, and delivering exceptional client service. Recognized for achieving measurable growth, developing strong B2B relationships, and implementing systems that drive efficiency, safety, and profitability. Skilled at fostering collaboration across departments, mentoring teams to leadership roles, and optimizing service delivery. Adept at combining strategic vision with hands-on execution to ensure sustainable business results and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Branch Manager (Commercial Truck)
Enterprise Mobility
06.2017 - Current
- Directed day-to-day operations, managing service delivery, financial oversight, job costing, and performance metrics for commercial clients across Ontario.
- Increased FY24 operational profit by 18.6% and consistently delivered above-target growth, maintaining compliance with corporate and regulatory standards.
- Expanded fleet operations by 12.7%, adding 3 major accounts worth $750K annually, and enhancing market competitiveness.
- Championed workplace safety and risk management practices in partnership with corporate Health & Safety, ensuring adherence to standards and incident-free operations.
- Spearheaded the successful integration of a new CRM system, enhancing customer engagement and personalized service delivery.
- Collaborated with dispatch, sales, purchasing, and customer support teams to strengthen cross-departmental processes and achieve shared goals.
- Mentored and developed a high-performing team of 30+ employees, resulting in 14 leadership promotions and a culture of accountability and excellence.
- Earned recognition as #1 Truck Branch Manager in Canada (FY24) and #1 Flagship Branch Manager in South West Ontario (FY23).
- Customer Service Excellence Award recipient for two consecutive years (FY23 & FY24).
Store Manager
Wendy's Restaurant
09.2013 - 06.2017
- Managed operations, financial performance, and workforce planning for a high-traffic location with 30+ employees.
- Grew branch sales by 12% within 18 months by improving service quality and operational efficiency.
- Streamlined scheduling and training programs, increasing staff productivity and reducing turnover.
- Coached and promoted 7 employees into supervisory roles, strengthening leadership capacity.
Business Development Manager
Vodafone India Pvt. Ltd
07.2012 - 12.2012
- Secured 6 new major accounts in 4 months, exceeding company benchmarks for business development.
- Built and nurtured client relationships, presenting new products and services to senior decision-makers.
- Partnered with technical teams to customize solutions, improving customer satisfaction and retention.
Education
Post Graduate Diploma - International Business Management
Niagara College
Niagara-on-the-Lake, ONBachelor - Computer Science Engineering
Adamas Institute of Technology
IndiaSkills
- Service Operations & Business Management
- Financial Reporting & Budget Control
- Client Relationship & B2B Engagement
- Process Optimization & Continuous Improvement
- Safety & Risk Management
- CRM Implementation & Customer Experience
- Cross-Functional Collaboration
- Leadership Development & Coaching
Languages
Hindi
Full Professional
Bengali
Native or Bilingual
Punjabi
Professional Working
Timeline
Branch Manager (Commercial Truck)
Enterprise Mobility
06.2017 - Current
Store Manager
Wendy's Restaurant
09.2013 - 06.2017
Business Development Manager
Vodafone India Pvt. Ltd
07.2012 - 12.2012
Post Graduate Diploma - International Business Management
Niagara College
Bachelor - Computer Science Engineering
Adamas Institute of Technology