Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Megha Narula

Edmonton

Summary

Dynamic professional with a proven track record in customer service and sales floor oversight. Skilled in problem resolution and data entry, I excel in enhancing customer satisfaction and streamlining operations. My adeptness in active listening and customer relations has significantly contributed to workplace efficiency and increased loyalty.

Overview

15
15
years of professional experience

Work History

Counter Sales

Kal Tire
10.2024 - 12.2024
  • Ensured customer satisfaction with prompt and courteous service when assisting with tire sales
  • Properly used company systems and debit card/ credit card tools to cashout customers and record transactions
  • Maintained cleanliness of the shop
  • Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
  • Participated in regular health and safety team meetings
  • Utilized excellent communication skills when interacting with customers through live chat support or phone calls, resolving any concerns or issues they might have encountered while browsing the website or purchasing products online.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

HR Assistant

Competence Curve
08.2014 - 08.2017
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

HR Assistant

Center for Leadership Development
06.2010 - 07.2014


  • Assist with resume reviews, interview scheduling, candidate follow-ups, and hiring processes
  • Coordinate onboarding assignments and training sessions for new employees
  • Organized and filed new hire documentation
  • Manage departmental email, responding to employee inquiries and concerns promptly and professionally

Education

Bachelor of Commerce - General

Rani Durgavati Vishwa Vidyalaya
Jabalpur, India
06-2002

Skills

  • Sales floor oversight
  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Punctual

Languages

English
Hindi

Timeline

Counter Sales

Kal Tire
10.2024 - 12.2024

HR Assistant

Competence Curve
08.2014 - 08.2017

HR Assistant

Center for Leadership Development
06.2010 - 07.2014

Bachelor of Commerce - General

Rani Durgavati Vishwa Vidyalaya

Similar Profiles

CREATE PROFILE
Megha Narula