Rajat Ahuja
Brampton,ON
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 10 years' experience in Customer Service and Sales.
Overview
10
10
years of professional experience
Work History
Relationship Manager
ICICI Bank
03.2023 - 03.2024
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Relationship Officer
Kotak Mahindra Bank
12.2019 - 06.2021
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
Customer Service Representative
Genpact
08.2014 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts -
Manav Bharti University
Solan India05.2016
Skills
- Relationship building and management
- Training and Quality
- Excellent Communication
- Service support
- Sales Reporting
- Client Engagement
- Time Management
- Portfolio Growth
- Team Leadership
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 22 in the development of Mortgage, Insurance and Customer Service.
Primarymobile
+1(705-905-0125)
Personal Information
Date of Birth: 10/22/87
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Relationship Manager
ICICI Bank
03.2023 - 03.2024
Relationship Officer
Kotak Mahindra Bank
12.2019 - 06.2021
Customer Service Representative
Genpact
08.2014 - 07.2018
Bachelor of Arts -
Manav Bharti University
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