Summary
Work History
Education
Skills
Languages
Timeline
Generic

RAJA SUMAIR HASAAN

Charlottetown

Summary

Experienced marketing and customer service professional with a proven track record of driving sales and achieving success over 3+ years. Reliable and enthusiastic individual with a significant background in selling diverse brands, models, and types of equipment to effectively meet customer needs. Strong organizational skills, adept at managing multiple tasks and ensuring seamless operations.

Work History

Virtual Assistant and Accoutant

More Than 1 Year
  • Collaborated with renowned global brands.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Oversaw preparation of payroll and reconciliation of accounts.

Customer Service Representative

More Than 3 Years
  • Worked at various stores and companies to broaden experience with diverse customer bases.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Sales Associate

More Than 2 Years
  • Engaged in customer service roles both online and in-person for multiple businesses.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Test Center Administrator

Less Than a Year
  • Worked with the reputable examination board Pearson for exam administration.
  • Communicated effectively with external vendors regarding scheduling changes or other adjustments to ensure smooth operations at the test center.
  • Monitored test sessions closely to enforce strict compliance with established protocols, maintaining integrity throughout the process.
  • Conducted thorough reviews of exam materials before each testing session, guaranteeing accuracy and completeness.
  • Trained new Test Center Administrators, ensuring consistent quality of service across the team.

Fundraiser Volunteer

A Few Months
  • Conducted research on potential donors, identifying new funding opportunities to support organizational growth.
  • Developed and implemented strategic plans to achieve fundraising goals, ensuring the success of campaigns.
  • Collaborated with team members to create marketing materials for fundraising events, raising awareness and generating interest.
  • Expanded the organization''s reach by creating targeted social media campaigns that promoted fundraising initiatives.

Education

Bachelor In Business Administration -

University of Prince Edward Island
Charlottetown, None

Bachelors - Business Administration

Government College University
01.2022

High School Diploma - Commerce

Nusrat Jahan College
01.2020

Skills

  • Customer Service
  • Personal Assistant
  • Sales
  • Marketing techniques
  • Cash Handling
  • Interpersonal and written communication
  • Computer and Tech Knowledge
  • Inventory management and merchandising
  • Documenting skills
  • Brand awareness
  • Organizational skills

Languages

English Fluent
Full Professional
Urdu Native
Native or Bilingual
Hindi Native
Full Professional
Punjabi Native
Professional Working

Timeline

Bachelors - Business Administration

Government College University

High School Diploma - Commerce

Nusrat Jahan College

Virtual Assistant and Accoutant

More Than 1 Year

Customer Service Representative

More Than 3 Years

Sales Associate

More Than 2 Years

Test Center Administrator

Less Than a Year

Fundraiser Volunteer

A Few Months

Bachelor In Business Administration -

University of Prince Edward Island

Similar Profiles

  • Dayna Castellon

    Dayna CastellonDayna Castellon

    Online Sales Assistant at 1 Year and HalfOnline Sales Assistant at 1 Year and Half

    View Profile
  • Callum Hall

    Callum HallCallum Hall

    Carer at I was a carer for my unwell nan for 1 year.Carer at I was a carer for my unwell nan for 1 year.

    View Profile
  • Terrence Tevis

    Terrence TevisTerrence Tevis

    Lead Director at Planned Parenthood (1 year Contract)Lead Director at Planned Parenthood (1 year Contract)

    View Profile
RAJA SUMAIR HASAAN