Rajapreetha Ravibalan
New Westminster
Summary
Accomplished Program Manager with extensive experience at Amazon, including roles in Amazon Web Services – Security Assurance and Amazon Retail, specializing in agile project management and strategic process enhancements. Proven leader adept at driving operational efficiency and revenue growth through innovative initiatives that streamline workflows and optimize performance. Demonstrated expertise in stakeholder engagement and team leadership, consistently delivering impactful results that align with organizational goals. Committed to fostering collaborative environments that empower teams to excel and achieve exceptional outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Amazon Web Services
Vancouver, BC
03.2022 - Current
- Managed feature updates on an annual basis and facilitated compliance training for 650,000 employees, ensuring alignment with seven certification requirements.
- Implemented tracking mechanisms for termination keying delays, effectively reducing late-keyed terminations to under 10% each year.
- Owned legacy system deprecation monitoring employee access to AWS resources, saving 2 full-time equivalents each year.
- Engaged in collaborative evaluations of research and design documents to enhance high-level product architecture.
- Outlined delivery roadmap and secured leadership approval through detailed strategic discussions.
- Developed requirements documents, tracked project progress, and produced comprehensive monthly reports.
- Engaged in sprint planning and backlog grooming to align developer activities with overarching goals.
- Established new program framework by partnering with stakeholders across neighboring teams.
Manager, Support Engineering
Amazon.com
Chennai, Tamilnadu
01.2021 - 03.2022
- Oversaw a 20-member technical support team to provide continuous support for critical severity 1 and 2 tickets. Collaborated with cross-functional teams to optimize Amazon product setup and management system configurations.
- Developed an automation tool, saving 0.6 full-time equivalents in configuration tasks.
- Onboarded six new configurations, achieving 46% of annual team goals.
- Promoted two engineers from Support Engineer II to III.
Program Manager II
Amazon.com
Chennai, Tamilnadu
10.2019 - 01.2021
- Spearheaded Pathfinder program to enhance product attributes for Amazon, collaborating with 1,300 manufacturers in 2019.
- Executed data delivery for 1,300 manufacturers, enriching attributes for 525.5K products, generating $20.5M revenue.
- Managed operational team of 20 FTEs, consistently achieving targets since Q1 2020.
- Articulated project objectives and mapped out process flow to enhance alignment with overarching program strategies.
- Identified resource needs and crafted detailed plans to facilitate streamlined project execution.
- Promoted two candidates from L3 to L4 levels.
- Collaborated with recruitment to optimize hiring processes, facilitating the addition of 126 new L3 hires in 2020.
Program Manager I
Amazon.com
Chennai, Tamilnadu
07.2017 - 09.2019
- Partnered with technical team to develop product information extraction tool, achieving a 70% success rate.
- Conceptualized website crawling strategy with development team, resulting in savings of $161K (9.8 FTEs) in 2019.
- Defined an automation strategy to compare Amazon products with manufacturer websites, realizing $33K in savings (2 FTEs).
- Collaborated with Accenture and Smart One Solutions to outsource operations, saving $107K (6 FTEs).
- Facilitated onboarding and training processes with agencies for effective operational integration.
- Managed team of 10 to implement automation solutions, conducting UAT to optimize performance.
Tech Support Lead
Amazon.com
Chennai, Tamilnadu
10.2016 - 06.2017
- Established program to ingest manufacturer product attributes from market research companies, including Nielsen and NPD.
- Designed comprehensive data workflow encompassing data procurement, transformation for Amazon's specifications, and downstream product identification.
- Increased Amazon US catalog by 120K new products through strategic workflow execution.
- Developed SQL-based report to monitor inflow from each manufacturer entity and assess impact on product selection.
Tech Support Analyst
Amazon.com
Chennai, Tamilnadu
07.2014 - 09.2016
- Supported operational processes and maintained productivity of 110% and quality of 96%.
Education
B.E. - Computer Science and Engineering
Meenakshi Sundararajan Engineering College
Chennai, Tamilnadu01.2014
Skills
- Agile project management
- Program development and implementation
- Stakeholder engagement
- Critical thinking and problem solving
- Process optimization and resource management
- Designing high level architecture/ designs
- People Management
Certification
Lean Six Sigma Green Belt
Achievements Awards
Awarded as the 'Rising star' for incredible operational performance as Tech Support Analyst., Awarded as the 'Pure performer' for consistent, innovative and high quality performance as Tech Support Lead.
Websites, Portfolios, Profiles
https://www.linkedin.com/in/rajapreetha-ravibalan-8613b982/
Timeline
Technical Program Manager
Amazon Web Services
03.2022 - Current
Manager, Support Engineering
Amazon.com
01.2021 - 03.2022
Program Manager II
Amazon.com
10.2019 - 01.2021
Program Manager I
Amazon.com
07.2017 - 09.2019
Tech Support Lead
Amazon.com
10.2016 - 06.2017
Tech Support Analyst
Amazon.com
07.2014 - 09.2016
B.E. - Computer Science and Engineering
Meenakshi Sundararajan Engineering College