Rajanpreet Kaur
Dartmouth,NS
Summary
Experienced professional known for strong leadership and customer service skills. Successfully managed daily operations, trained staff, and handled complex passenger inquiries, driving exceptional service delivery within the airline industry.
Overview
6
6
years of professional experience
Work History
Lead Passenger Service Agent
swissport canada inc
Halifax, Nova Scotia
05.2023 - Current
- Trained new staff on customer service protocols and safety compliance.
- Communicated with airline representatives to resolve passenger inquiries efficiently.
- Oversaw daily operations of passenger services at Swissport Canada Inc.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Planned daily staffing requirements based on projected flight numbers.
- Inspected passenger documentation for accuracy, completeness and validity.
Call Center Representative
blue ocean
Halifax, Nova Scotia
08.2022 - 10.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Handled escalated complaints with professionalism and empathy.
- Documented customer feedback to improve service delivery methods.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Front Desk Supervisor
atlantic superstore
Halifax, NS
07.2019 - 12.2022
- Supervised front desk operations and managed daily customer interactions.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Assisted customers with inquiries, resolving issues efficiently and professionally.
- Ensured compliance with company policies while delivering exceptional customer experiences.
- Monitored the front desk staff to ensure proper customer service was provided.
Education
Bachelor of Commerce - Human Resources Management And Industrial Relation
Saint Mary's University
Halifax05-2022
Skills
- Team management
- Customer relationship
- Critical thinking
- Effective decision making
- Phone and email etiquette
- Problem-solving abilities
Timeline
Lead Passenger Service Agent
swissport canada inc
05.2023 - Current
Call Center Representative
blue ocean
08.2022 - 10.2023
Front Desk Supervisor
atlantic superstore
07.2019 - 12.2022
Bachelor of Commerce - Human Resources Management And Industrial Relation
Saint Mary's University