Summary
Overview
Work History
Education
Skills
State
City
Languages
Timeline
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Rajanpreet Kaur

Brantford,ON

Summary

Service-oriented restaurant server with over 3 years of experience in the food service industry. Skilled in providing excellent customer service and ensuring increased customer satisfaction. Committed to learning new roles and processes to support various departments and service initiatives. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

3
3
years of professional experience

Work History

Team Member

Tim Hortons
12.2023 - Current
  • Followed all operations standards and guidelines for preparation of products according to training and instructional materials
  • Communicated showcase and product needs to ensure proper product availability for guests
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to team success by completing jobs quickly and accurately.

Customer Service Representative

Walmart
05.2021 - 10.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

GED -

Mohawk College
Hamilton, ON
04.2025

Skills

  • Excellent communication skills
  • Attention to detail
  • Active Listening
  • Time management
  • Cash handling
  • Conflict resolution
  • Proficient in English, Hindi, and Punjabi
  • Team player
  • Maintaining a welcoming environment for the customers and greeting them
  • Resolving customer issues by identifying problems and taking corrective action
  • Collaborating with the team members to achieve goals within a specified time
  • Good at managing cash, credit, debit payments accurately and quickly using mathematical skills

State

ON

City

Hamilton

Languages

English
Full Professional

Timeline

Team Member

Tim Hortons
12.2023 - Current

Customer Service Representative

Walmart
05.2021 - 10.2023

GED -

Mohawk College

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Rajanpreet Kaur