Rajani Paul

• As T-Mobile sales expert I engage with customers to ensure clients are getting right devices to meet their needs
• I expected to be efficient in the latest and greatest devices and work hand in hand throughout each transaction trying to exceed their needs while providing best customer service clients deserve
• Within first four months recieved promoted to Key Holder which gave manager responsibilities such as locking up building, counting and managing end of day deposits, while maintaining my own sales quota.
• Increased customer satisfaction by providing expert advice on mobile devices and plans.
• Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
• Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
• Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Utilized strong analytical skills to assess the feasibility and potential impact of proposed solutions, ensuring informed decision-making at all levels.

• As a Best Buy Mobile sales associate I engage with customers utilizing experiential selling skills to help meet customers needs
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
• Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.

• As a cast member at The Disneyland Resort, I worked in multiple locations: Candy Palace, Emporium, Clothiers, and showcase
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend and holiday shifts.
• Cultivated interpersonal skills by building positive relationships with others.

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