Rajandeep Kaur Brar
Brampton,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Paladin Security Services
03.2023 - Current
- Successfully handled inbound and outbound phone calls from clients, providing accurate and up-to-date information with focus on exceptional customer service, resulting in 80% customer satisfaction rate
- Conducted regular inventory checks of office supplies, identified stock shortages, and placed timely orders, resulting in 30% reduction in supply shortage incidents
- Scheduled security guard shifts, ensuring optimal coverage while reducing scheduling errors by 20%
- Through meticulous attention to detail
- Demonstrated exceptional organizational skills in scheduling appointments and managing client meetings, resulting in 15%
- Reduction in meeting scheduling conflicts
- Acted as first point of contact for customer interaction, ensuring their needs were addressed promptly and professionally, resulting in 10%
- Maintained confidentiality of sensitive data to protect customer and business information.
- Efficiently managed incoming parcels and packages, promptly reporting any incidents or medical emergencies to law enforcement, maintaining safe and secure environment for all stakeholders.
Customer Service
10039144 Canada INC
04.2019 - 08.2022
- Successfully conducted outbound customer service calls to promote device upgrades, resulting in 15% increase in sales
- Professionally resolved customer problems and complaints, achieving customer satisfaction rating of 90% by implementing new customer feedback system, resulting in 10%
- Increase in positive customer reviews and ratings
- Collaborated with sales team to identify customer needs and recommend appropriate device options, contributing to 20%
- Increase in overall sales revenue
- Achieved monthly sales targets by proactively reaching out to customers and maintaining customer confidentiality, resulting in 10%
- Exhibited high energy and professionalism when dealing with clients and staff
- Scheduled meetings with clients, effectively managing calendars, preparing presentations on various projects and ensuring timely appointments with 70% on-time meeting rate
- Performed Clerical duties, including invoicing, preparing expenses report, organizing documents, and coordinating, making reports, charts and tables to demonstrate monthly variations, improving overall office efficiency by 14%.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
Idea Cellular Limited, Call
10.2017 - 11.2018
- Answered and resolved high volume of phone calls and emails from clients, achieving 65% customer satisfaction rate through effective problem-solving and timely resolution
- Recognized as top-performing employee, consistently providing best-in-class customer service that contributed to 10% increase in customer retention and loyalty
- Utilized persuasive and flexible sales techniques to successfully sell company products, exceeding monthly sales targets by 15% and contributing to 5% growth in overall sales revenue
- Played key role in earning company highest customer service ratings, securing perfect score of 100% across categories including sales service, communication skills, interpersonal skills, problem-solving skills, and maintaining confidentiality
- Maintained high level of professionalism and confidentiality, ensuring privacy and security of customer information, as evidenced by 100% compliance rate with data protection policies and procedures.
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Escalated complicated customer account issues to supervisors and help desk workers
- Maintained up-to-date knowledge of product and service changes
Education
Advanced Project Management and Strategic Leadership - Management
Lambton College
Toronto, ON08.2021
Bachelors of Agriculture Science -
Khalsa College
Amritsar05.2017
Skills
- Meeting Minutes
- Customer and Client Relations
- Business Correspondence
- Advanced Microsoft Office skills
- Goal oriented and customer focused
- Critical Thinking
- Medical Terminology
- Schedule Management
- Detailed Meeting Minutes
- Detailed, multi-tasking and organized
- Excellent in preparing reports, presentations, letters, meeting minutes
- Excellent interpersonal and communication skills
- Professional and maintains confidentiality and privacy
Certification
Certification in medical terminology
Timeline
Front Desk Receptionist
Paladin Security Services
03.2023 - Current
Customer Service
10039144 Canada INC
04.2019 - 08.2022
Idea Cellular Limited, Call
10.2017 - 11.2018
Advanced Project Management and Strategic Leadership - Management
Lambton College
Bachelors of Agriculture Science -
Khalsa College
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