Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rajandeep Singh

Brampton,Ontario

Summary

Skilled and meticulous professional with approximately 4 years of experience focusing in delivering excellent customer service, troubleshooting issues, and optimizing the user experience of the platform. Contributed to the growth and success of the company by partnering with the product development team and providing feedback and insights on the features and functionalities of the platform. Also demonstrated team leadership abilities by mentoring new hires, coordinating sales campaigns, and ensuring the quality and consistency of the sales performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Amazon Fulfillment
07.2022 - Current
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Maintained accurate records of customer interactions, transactions and comments in database system.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Identified opportunities for process improvement within customer service department.
  • Collaborated with other departments to ensure customer satisfaction.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services and efficiently handled 70 calls per day
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Provided technical support when necessary to resolve complex problems.
  • Communicated effectively with team members to ensure timely response times for customers.

Banking Customer Service Representative

TD Bank
12.2021 - 05.2022
  • Engaging with new and existing clients daily to better understand their short and long-term financial goals .Monitoring client's portfolios to ensure these meet their progress and target requirements.
  • Analyze customer investment requirements and recommended efficient products related to investment, new promotions
  • Ensure excellent customer service by addressing inquiries, resolving issues assigned to L1 and L2 support team, and maintain high client satisfaction.
  • Regularly discuss client financial options to keep customers informed regarding transactions.
  • Collaborated with team lead to develop sales strategies to increase revenue growth in organization and successfully grew revenue by 30% by implementing revenue-growth model.
  • Assisting with marketing and communications to help grow organization’s customer base. Maintain and interpret all audit policies and ensure compliance to same.
  • Manage high-performing team with focus on financial analysis and pricing and cost analysis.
  • Built annual sales financial plan in coordination with other sales and marketing managers.
  • Built positive and productive customer connections to drive consistent sales.
  • Participate in team meetings to discuss Short Term/Long Term goals, strategies and performance.
  • Coached, motivated and developed team of direct and indirect reports to achieve full potential and meet business objectives.

Technical Support Representative - Apple

24-7 Intouch
12.2019 - 09.2020
  • Resolved technical issues related to Apples HomeKit app, Home Pod, Apple TV and IOS 14.
  • Deliver exceptional customer service while maintaining a professional Summary Skills Experience demeanor.
  • Collaborate with colleagues to identify and address technical problems. Create and maintain customer record
  • Stay up to date with new products, services or software updates related to Apple
  • Evaluated software or hardware to recommend improvements or upgrades
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Installed and performed minor repairs to hardware, software or peripheral equipment
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Education

Sheridan College Institute of Technology And Advanced Learning
Brampton
04.2020

Skills

  • Customer Service
  • Team Leadership
  • Decision Making
  • Prospecting & Networking
  • Financial Reporting
  • Market Trend Analysis
  • Cost Calculations
  • Records Management

Certification

  • SQL For Finance Professionals, LinkedIn Learning, 08/2023
  • Foundations of Business Banking, LinkedIn Learning, 08/2023
  • Financial Basics Everyone Should Know, LinkedIn Learning, 07/2023

Timeline

Customer Service Executive

Amazon Fulfillment
07.2022 - Current

Banking Customer Service Representative

TD Bank
12.2021 - 05.2022

Technical Support Representative - Apple

24-7 Intouch
12.2019 - 09.2020

Sheridan College Institute of Technology And Advanced Learning

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Rajandeep Singh