Rajandeep Kaur
Brampton,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Production
Gate gourmet
04.2023 - Current
- Enhanced production efficiency by maintaining clean and organized workstations
- Reduced waste by monitoring quality control during food preparation processes
- Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear
- Assisted in meeting daily production goals through efficient task completion and teamwork
- Provided support during peak demand periods, ensuring that all orders were fulfilled accurately and on time
- Contributed to a positive work environment by fostering strong relationships with team members and displaying a proactive attitude towards problem solving.
- Taught culinary theory and practice environment, focusing on food production, food safety and restaurant operations.
- Managed daily food production schedules, ensuring timely service and minimized waste.
Warehouse associate
Amazon
08.2022 - 03.2023
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Assessed products or services to evaluate conformance with quality standards
- Determined and recommended methods to implement improvement opportunities.
E-Commerce Service Representative
Eshipper
10.2020 - 04.2022
- Processing online orders from client's shopping carts and monitors shipping
- Handling complaints provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
- General administrative support for ecommerce process
- Working with developers to ensure that new and existing online functions are working correctly
- Gathering and interpreting online analytics, to be used in improving user experience
- Daily and weekly update on shipping process
- Maintaining records of customer interactions, accounts and documentations
- Creating new guidelines and SOP for company current and upcoming processes.
Assistant Manager
SUBWAY Restaurants
05.2018 - 09.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Managed senior-level personnel working in marketing and sales capacities
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Used industry expertise, customer service skills to resolve customer concerns and promote loyalty.
After-school Tutor
05.2012 - 06.2016
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Provided targeted support for students preparing for standardized tests or exams.
Education
Diploma - Financial Planning and Wealth Management
Lambton College In Toronto
Toronto, ONBBA - Accounting And Finance
Guru Nanak Dev University
Amritsar, IndiaSkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Money handling abilities
- Microsoft Excel
- Paperwork Processing
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Certification
- Microsoft Excel Training
Timeline
Food Production
Gate gourmet
04.2023 - Current
Warehouse associate
Amazon
08.2022 - 03.2023
E-Commerce Service Representative
Eshipper
10.2020 - 04.2022
Assistant Manager
SUBWAY Restaurants
05.2018 - 09.2020
After-school Tutor
05.2012 - 06.2016
Diploma - Financial Planning and Wealth Management
Lambton College In Toronto
BBA - Accounting And Finance
Guru Nanak Dev University
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