Rajan Patel
Brampton
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dollarama Store
12.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Fulfillment Associate
No Frills
02.2022 - 01.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
BBA - Project Management
Yorkville University
Vaughan, ON01.2027
Skills
- 10-Key
- First-Tier Technical Support
- Shipping Procedures Understanding
- Calendaring
- Microsoft Excel
- Stockroom Procedures
- Blackbaud the Raiser's Edge
- Administrative Support
- Report Creation
- Store Maintenance
- Recordkeeping Strengths
- Warehousing Functions
Timeline
Customer Service Representative
Dollarama Store
12.2022 - Current
Fulfillment Associate
No Frills
02.2022 - 01.2023
BBA - Project Management
Yorkville University
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