RAJAN JASWAL
Etobicoke,ON
Summary
Proactive professional with expertise delivering support services and resolving customer complaints. Proven track in building productive relationships, resolving complex issues and winning customer loyalty. Bringing more than 2 years of experience maintaining customer satisfaction and contributing to company success.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
GardaWorld Services
12.2020 - Current
- Provide satisfactory customer service to the employees of the company in a professional way and always be ready to help them whenever needed
- Take calls at the front desk regarding any query of the employees and provide the appropriate solution to it
- Check mails received at the front desk and reply to queries mentioned in the mails
- Greet the visitors with a welcoming smile and keep their log in the visitors' logbook
- Receive the parcels of the company and maintain its information too in the logbook.
- Used internal software calls keyscan to process check-ins-check-outs and employees information.
Administrative Assistant
Vrind Entertainment Inc
08.2020 - 12.2020
- Prepared the quotations of the services that are offered by the company and communicated it to the client.
- Dealt with the mail queries of the clients under the supervision of the manager regarding the on- going deals and the ones that got postponed due to COVID-19.
- Maintained the healthy relationship of the company with the clients by providing them the updates regarding the events regularly.
- Applied the concepts of financial management and organizational behavior in order to perform efficiently and keeping the confidential information of the company safe.
Package Handler
FedEx:Ground
09.2019 - 12.2020
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Front Desk Associate
Delta Security and Services
02.2020 - 07.2020
- Take calls at the front desk and respond to the queries of the customers
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used to deal with the mails received at the front desk and reply to them accordingly
- Provided satisfactory customer service to the customers by providing them solutions to their queries and following professionalism.
Education
Associate of Science - Civil Engineering-Ontario Graduate Certificate
Seneca College of Arts And Technology
Markham, ON12.2020
Civil engineering diploma -
Mehr Chand College
Jalandhar, India05.2018
Skills
- Customer service
- File Management
- MS Office
- MS Outlook
- Problem-solving skills
- QuickBooks
- Team player
- Office Administration
- Bookkeeping
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Associate
GardaWorld Services
12.2020 - Current
Administrative Assistant
Vrind Entertainment Inc
08.2020 - 12.2020
Front Desk Associate
Delta Security and Services
02.2020 - 07.2020
Package Handler
FedEx:Ground
09.2019 - 12.2020
Associate of Science - Civil Engineering-Ontario Graduate Certificate
Seneca College of Arts And Technology
Civil engineering diploma -
Mehr Chand College
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