Rajal Patel
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Admin Clerk
New Shayona International School
01.2021 - 10.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Produced high-quality communications for internal and external use.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track student information.
Advocate
Ahmedabad Distrcit Court
09.2012 - 09.2023
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Customer Service Representative
Shreeji Stationary
03.2018 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor's of Law - Law And Justice
Sir L A Shah Law College
Ahmedabad, India05.2012
Bachelor of Arts - Sociology
L D Arts College
Ahmedabad, India05.2009
High School Graduate - Grade 12
Girdharnagar Higher Secondary School
Ahmedabad, India06.2006
Skills
- Mail Processing
- Customer Satisfaction
- Billing and Invoicing
- Handling Payments
- Stocking and Replenishing
- Verbal and Writing Communication
- Quality Management
- Peer Relationships
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Admin Clerk
New Shayona International School
01.2021 - 10.2023
Customer Service Representative
Shreeji Stationary
03.2018 - 12.2020
Advocate
Ahmedabad Distrcit Court
09.2012 - 09.2023
Bachelor's of Law - Law And Justice
Sir L A Shah Law College
Bachelor of Arts - Sociology
L D Arts College
High School Graduate - Grade 12
Girdharnagar Higher Secondary School
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