Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RAJAL PARIKH

Edmonton,AB

Summary

Dedicated professional with strong customer relationship management skills. Experienced in managing sales operations and enhancing customer engagement through effective complaint resolution strategies. Prepared to drive results and foster positive customer experiences.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Support

2340087 ALBERTA LTD. (WILD WING)
Edmonton, Alberta
09.2024 - 08.2025
  • Managed daily sales operations and customer support activities at a busy restaurant.
  • Assisted customers with inquiries, orders, and feedback in a fast-paced environment.
  • Collaborated with kitchen staff to ensure timely service and quality standards.
  • Addressed customer complaints promptly to maintain satisfaction and loyalty.
  • Maintained cleanliness and organization of the dining area for optimal guest experience.
  • Ensured compliance with company policies, procedures and guidelines related to sales activities.
  • Organized promotional events to enhance customer engagement and sales volume.
  • Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.

Director

Shree Matangi Ltd.
Kampala, Uganda
04.2005 - 03.2024
  • Developed and implemented operational strategies to enhance service delivery.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Handling the entire operation to place orders with international suppliers, followed by the import process and clearing shipments.
  • Import, sales, and banking data entry on the ERP system.
  • Marketing, Sales, and Supply Chain Management.

Education

Bachelor of Commerce -

Shri Sahajanand Arts & Commerce College
Ahmedabad, Gujarat, India
04-2000

Skills

  • Sales management
  • Customer engagement
  • Quality assurance
  • Complaint resolution
  • Customer relationship management
  • Time management
  • Leadership development
  • Customer service
  • Safety procedures
  • Marketing
  • Shift scheduling
  • Documentation and reporting

Certification

  • InstaCert - Food Handler Certificate issued on 14th August 2025.
  • Proserve - Liquor Staff Training issued on 18th January 2025.

Languages

English
Professional
Gujarati
Native/ Bilingual
Hindi
Professional

Timeline

Manager, Sales and Customer Support

2340087 ALBERTA LTD. (WILD WING)
09.2024 - 08.2025

Director

Shree Matangi Ltd.
04.2005 - 03.2024

Bachelor of Commerce -

Shri Sahajanand Arts & Commerce College

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RAJAL PARIKH