Rajakili Sritharan
Scarborough
Summary
Talented manager with more than two years of experience and outstanding marketing, customer service, and facility management skills. Highly effective and at ease interacting with individuals at all organizational levels. Detail-oriented dealer with a track record of successfully forming and sustaining alliances with key clients to boost output generally and expand revenue streams. Candidate who is reliable and organized and who successfully manages many priorities. Willingness to take on extra duties to further business and the aims of the team.
Overview
10
10
years of professional experience
Work History
Cashier
Circle K Convenience Store
03.2024 - Current
- Acquired new abilities quickly and used them to improve productivity and efficiency on daily activities.
- Keeping the store up to Circle K Standards getting the store ready for Mystery Shop Inspections
- Checking the expired products on daily basis so that they are ready for write offs
- Doing more upselling to keep the lift score higher
- Checking and maintaining the food standards, cleaning the food area frequently
- Enter financial information into a database to monitor business finances and deal with differences.
- Handling any petroleum product with caution and knowledge.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adhere to Circle K and gas bar prestigious policies.
Installation & Repair Technician
Telus Mobility
01.2014 - Current
- Improved customer satisfaction by efficiently diagnosing and repairing various electronic equipment.
- Enhanced team productivity by providing technical support and guidance to junior technicians.
- Reduced repair time by maintaining an organized workspace and prioritizing tasks effectively.
- Ensured equipment longevity with thorough preventative maintenance procedures.
- Install & repair IPTV and GPON (fiber optic TV), telephone and internet services for both residential and business locations
- Responsible for maintaining wires and equipment in central office, JWI, MDU and Aerial Terminal
- Run inside wires and install jacks (CAT-5 and Coax)
- Interact with customers and provide exceptional customer service Answered all incoming calls in a professional and courteous manner to fulfill customer’s request
- Responsible for scheduling and dispatching jobs to the technicians
- Entered client’s request and data into an in-house data base, accurately and efficiently
- Maintained company invoices and administered payroll timesheets for the technicians
- Compiled, copied, sorted and filed records of office activities. Identified location of defective cables using various test equipment and repaired cat5, coax, and fiber optic cables
- Prepared fiber optic cables in to the FOSC and spliced ribbon fiber and lose tube fiber
- Assisted senior technicians in pulling, terminating and splicing fiber optic and other communication cables
Manager
Circle K Gas Station
02.2023 - 02.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Reconciled daily sales, returns and financial reports
- Created and monitored promotional approaches to increase sales and profit levels.
- Handling all the gasoline products carefully with complete knowledge relating to them and carrying out timely inspection
- Do the order according to top 100 and keep them in stock for merchandise sales to be increase every week
- Review promotion and up coming sales for lift program and merchandise sales
- Follow gas bar prestigious and Circle K policy
- Update Gas Binders, SDS Binder, Health and Safety Binder, Marketing Manager Binders on weekly basis.
Education
2006 O/Level
CEDARBRAE COLLEGIATE INSTITUTE / DIPLOMA
08.2013
Skills
Cash Handling
Proficient in handling variety of electric and
Cabling equipment
Staff Training and Shift Checklists
Records Organization and Management
Maintaining Clean Work Areas
Customer Needs Assessments
Delivery Schedules
Sales Promotion
Manage Operations
Special Promotions Planning
Excels at leading projects and working with team members
Thorough understanding of communication technology
Timeline
Cashier
Circle K Convenience Store
03.2024 - Current
Manager
Circle K Gas Station
02.2023 - 02.2024
Installation & Repair Technician
Telus Mobility
01.2014 - Current
2006 O/Level
CEDARBRAE COLLEGIATE INSTITUTE / DIPLOMA
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