RAJAI REFAI-PMP
Scarborough ,Canada
Summary
Dynamic Operations and Project Management Professional with over 7 years of experience driving success in fast-paced, matrixed environments. PMP-certified leader with a proven history of delivering predictive, agile, and hybrid projects across diverse industries. Demonstrated expertise in managing complex initiatives involving 20+ global stakeholders, leading cross-functional teams, and optimizing workflows to achieve operational excellence. Adept at utilizing cutting-edge project management tools and methodologies to mitigate risks, enhance productivity, and ensure on-time, within-budget delivery. Passionate about fostering collaboration, building high-performing teams, and delivering measurable business value.
Overview
10
10
years of professional experience
Work History
PROJECT MANAGER - PART TIME
PALMITECH- DIGITAL HEALTH
01.2019 - Current
- Led the development of a client-facing application, resulting in a 30% increase in lead generation and a 5% boost in annual revenue.
- Conduct regular risk assessments, developing mitigation plans and ensuring that identified risks are managed effectively throughout the project lifecycle.
- Developed comprehensive bids and proposals to secure new business opportunities, securing over 5+ new project for the FY 2023.
- Implemented advanced project reporting techniques, including earned value analysis (EVA), to deliver precise, actionable insights on project performance to senior management.
- Managed project budgets and procurement processes, negotiating with vendors to secure favorable terms and ensure cost-effective resource allocation.
- Partnered with 5+ departments to standardize the project management processes and helped international partners shipping time by 20%
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Facilitated Scrum meetings and sprint planning to ensure continuous improvement and iterative progress.
- Helped leverage Agile methodologies, Kanban techniques, and APF to lead the creation of the company's first website and streamline global communications.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
OPERATIONS MANAGER
ENTERPRISE RENT-A-CAR
05.2022 - Current
- Act as a subject matter expert on reporting tools, delivering detailed, data-driven insights that support decision-making for partners and internal operating groups.
- Multiple elite performance awards achieved throughout the career.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Led three Six Sigma initiatives to enhance process efficiencies and reduce annual expenditures by 10% year-over-year, through the development of comprehensive training programs and the standardization of project governance.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Foster strategic relationships with major accounts, serving as a trusted advisor on technology, process optimization, and workflow improvements, resulting in increased sales and business growth.
- Partner with claims and MSO management teams by region to evaluate progress, establish KPIs, and maintain high-level relationships with key business partners
Junior Project Manager
A1 GREAT ROOFING AND TRADE
09.2015 - 12.2018
- Devised processes to boost long-term business success and increased profit by 7% for FY 2020.
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
- Capitalized on customer up-sell opportunities resulting in 2.5% increased revenues.
- Coordinated project meetings and confirmed relevant stakeholder awareness of tasks, goals and project timelines.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Facilitated complex procurement processes, working with procurement teams to ensure that third-party deliverables align with project schedules and budgets, while maintaining adherence to organizational procurement policies.
- Managed vendor relationships, negotiating service-level agreements (SLAs) and performance contracts to align external resources with project delivery goals.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
EXECUTIVE DIRECTOR OF EQUITY
GEORGE BROWN COLLEGE
11.2014 - 08.2015
- Devised strategies to combat sexual violence on campus.
- Attended board meetings and plan student events such as frosh week [$160,000 budget].
- Developed strategies and succeeded in attracting a higher volume of students to attend events by 32% for the FY 2015.
- Demonstrated expertise in fostering an inclusive and equitable work environment, with a proven track record of promoting anti-oppression practices through strategic leadership.
- Led the development and implementation of inclusivity strategies specifically for the LGBTQ+ community, ensuring that policies, programs, and organizational culture support diversity, equity, and inclusion (DEI).
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Committed to creating an environment where all team members and stakeholders feel represented, valued, and supported.
- Reviewed reports from the constituencies, income statements, and board member's report.
Education
BBA - Energy Management
YORKVILLE UNIVERSITY
05-2026
P.M.P - undefined
GEORGE BROWN COLLEGE
01.2022
Advanced Diploma - Engineering Technology Management
GEORGE BROWN COLLEGE
05-2019
Diploma - BA
GEORGE BROWN COLLEGE
09-2015
Skills
- Strategic Planning
- Risk Management
- Negotiation Skills
- Planning and Scheduling
- Stakeholder Management
- Conflict Resolution
- Cross-Functional Collaboration
- Systems Implementation
- Workflow Planning
- Change Management
- Business Process Reengineering
- Strategic Business Planning
- Advanced understanding of Revit
- AutoCAD
- Navisworks
- Microsoft Office programs
- JIRA
- Trello
- Asana
- Blueprints and Schematics
- Microsoft Project
- EVM techniques
- Data Analysis and Reporting
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Arabic
Professional Working
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programs4-day work weekPaid sick leavePaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- PMP - Project Management Professional
Timeline
OPERATIONS MANAGER
ENTERPRISE RENT-A-CAR
05.2022 - Current
PROJECT MANAGER - PART TIME
PALMITECH- DIGITAL HEALTH
01.2019 - Current
Junior Project Manager
A1 GREAT ROOFING AND TRADE
09.2015 - 12.2018
EXECUTIVE DIRECTOR OF EQUITY
GEORGE BROWN COLLEGE
11.2014 - 08.2015
P.M.P - undefined
GEORGE BROWN COLLEGE
BBA - Energy Management
YORKVILLE UNIVERSITY
Advanced Diploma - Engineering Technology Management
GEORGE BROWN COLLEGE
Diploma - BA
GEORGE BROWN COLLEGE
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