Raja Thakkar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Operations Executive
Intelcom Courier Canada Inc.
11.2023 - Current
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Optimized supply chain management to ensure effective inventory control and reduced lead times for customers.
- Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.
- Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
Store Supervisor
The LA Liquor Store
03.2022 - 01.2024
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
Customer Service Representative
Teriyaki Madness
08.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Business Administration - Accounting And Finance
Lethbridge College
Lethbridge09.2023
Bachelor of Commerce - Accounting And Finance
Gujarat University
Ahmedabad05.2020
Skills
- Leadership training
- Strategic planning and execution
- Cost analysis and savings
- Supply Chain Management
- Operational Excellence
- Problem-Solving
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Operations Executive
Intelcom Courier Canada Inc.
11.2023 - Current
Store Supervisor
The LA Liquor Store
03.2022 - 01.2024
Customer Service Representative
Teriyaki Madness
08.2021 - 10.2023
Business Administration - Accounting And Finance
Lethbridge College
Bachelor of Commerce - Accounting And Finance
Gujarat University
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