Raja Rathinamadasamy
London,Canada
Summary
Results-driven Quality Assurance Manager with 14.5 years of experience in leading and managing software testing projects across multiple domains, including end-to-end product implementations. Demonstrated ability to deliver high-quality testing solutions on time and within scope.
Skilled in developing and executing comprehensive test strategies, managing both manual and automated testing efforts, and driving regression and functional test coverage. Hands-on experience in creating and executing automation scripts using Java and X-Path methods to streamline UI testing and improve efficiency.
Strong background in defect management, stakeholder collaboration, and team leadership. Proven ability to work closely with business users, developers, and analysts to ensure test alignment with business requirements. Known for effective communication, problem-solving skills, and a continuous improvement mindset focused on quality and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
QA Manager
Cognizant Technology Solutions
06.2022 - Current
- Spearheaded the design and execution of QA strategies across multiple enterprise-level projects, resulting in 20–30% reduction in overall test cycle time and improved delivery predictability.
- Architected comprehensive test documentation frameworks—including test plans, RTMs, execution logs, and summary reports—enhancing audit readiness and reducing test documentation gaps by 95%.
- Engaged with clients and stakeholders to transform complex business requirements into executable test scenarios, improving early defect identification by over 50% in several implementations.
- Leveraged TFS, Microsoft Test Manager, ADO(Azure Dev ops) and CA Agile Central to coordinate test management efforts, ensuring 100% traceability between requirements, test cases, and defects.
- Directed QA teams of 4 onsite and 15 offshore testers, consistently delivering end-to-end testing coverage across modules and reducing defect turnaround time by 35% through streamlined workflows.
- Championed intelligent regression strategies and risk-based testing approaches, accelerating releases by 25% while maintaining high quality across code drops.
- Played a pivotal role in pre-project estimation and proposal submissions, contributing to successful bid wins and enabling accurate QA budgeting with >90% forecast accuracy.
- Led QA resource planning and supported recruitment of project-specific talent, scaling teams within 2 weeks of project onboarding to meet evolving delivery needs.
- Delivered real-time test dashboards and actionable quality metrics to stakeholders, increasing visibility into test progress and enabling data-driven release decisions.
- Identified root causes of recurring data and integration issues, improving data workflows and reducing defect leakage by over 80% into UAT and production environments.
- Standardized QA processes, leading to a 40% improvement in test efficiency and reduced rework through better defect prevention and early validations.
- Designed proactive regression and ad-hoc test suites, reducing post-production issues by 70–90% across multiple releases.
- Applied data-driven prioritization to focus QA efforts on high-risk areas, resulting in 50% faster defect detection and improved software stability.
- Maintained optimal resource utilization by implementing accurate forecasting models and scope-driven allocation, ensuring 95–100% team productivity throughout project lifecycles.
QA Test Lead
Cognizant Technology Solutions
03.2020 - 06.2022
- Executed end-to-end functional and compatibility testing of software enhancements and new product features, ensuring 100% alignment with business workflows and seamless integration with legacy systems.
- Researched and evaluated modern automation tools and QA technologies, recommending tools that increased test efficiency by up to 40% and reduced manual testing overhead.
- Played a key role in requirements gathering, estimation, and test strategy formulation—streamlining planning efforts and improving QA preparation accuracy by 30% across multiple projects.
- Analyzed client-specific automation needs and contributed to tool finalization and automation framework design, resulting in faster regression cycles and reducing repetitive effort by 50%.
- Collaborated with interface partners including PMACS, PROPHET MODEL, REDWOOD, AXWAY, PCS, DAACT, DTCC, and CCM, translating interface requirements into robust test designs based on prior Cognizant-developed customizations.
- Enabled a 15–20% increase in test team productivity by mentoring team members on creative approaches and optimization techniques, while driving process improvements across sprints.
- Acted as Scrum QA Lead, ensuring sprint ceremonies (planning, daily stand-ups, retrospectives) were conducted effectively, and improving sprint readiness by ensuring 100% test case preparation before sprint start.
- Partnered with Product Owners to refine and maintain clean, prioritized backlogs, helping accelerate sprint planning and reduce carryover by 25% across Agile cycles.
- Drove continuous improvement by actively participating in retrospectives, identifying testing bottlenecks, and implementing process tweaks that led to faster turnaround in test execution and reduced QA rework.
- Managed test region coordination and aligned with Performance Testing and UAT teams, enabling smoother test phase transitions and reducing environment-related delays by 35%.
- Participated in daily defect triage, ensured prompt communication and resolution of issues, helping bring critical defect closure time down by 40% during peak testing phases.
- Contributed to project timeline estimation and capacity planning, helping leadership arrive at realistic delivery schedules with >90% estimation accuracy.
- Delivered structured project updates on daily, weekly, and monthly intervals using Cognizant’s proprietary tools, providing real-time visibility into QA progress and blocker status.
- Allocated tasks to offshore teams based on skill mapping and project priorities, maintaining 95–100% resource utilization and effective workload distribution.
- Captured and reported key quality metrics including defect density, test execution status, and test coverage trends—flagging potential delivery risks early and contributing to mitigation planning.
- Reviewed test case design and execution deliverables using formal QA review tools, ensuring zero major review rejections from client reviewers.
- Conducted final quality validations on offshore team deliverables before client submission, upholding delivery quality and maintaining stakeholder confidence.
QA Test Lead
Cognizant Technology Solutions
12.2016 - 02.2020
- Directed and maintained strong QA engagement between client stakeholders and offshore teams, setting strategic direction, streamlining communication, and ensuring the on-time delivery of 100% testing milestones across multiple projects.
- Led and coordinated a 15-member QA team across onshore and offshore locations, fostering collaboration, accountability, and high performance throughout the project lifecycle.
- Defined and authored comprehensive test plans, test strategies, requirement traceability matrices, execution logs, test cases, and summary reports, ensuring 100% traceability and audit readiness.
- Delivered testing across multiple platforms, including Mainframe systems and Salesforce, with hands-on execution of UI automation using Selenium Web Driver, resulting in 30% reduction in regression test effort.
- Conducted Accessibility Testing on Salesforce applications in alignment with WCAG standards, helping improve inclusivity compliance and avoid accessibility-related risks.
- Oversaw Performance Testing efforts, ensuring that key application modules met performance benchmarks under defined load and stress conditions.
- Performed detailed risk analysis, defined mitigation plans, and successfully navigated critical risks, reducing project delays and QA blockers by over 40%.
- Established clear quality standards and test metrics for projects, driving improvements in test execution quality and early defect detection.
- Mentored and up-skilled team members through regular guidance and support, resulting in a 25% increase in individual tester efficiency and enhanced team productivity.
- Participated in requirement gathering workshops and discovery sessions for new functionality, aligning testing objectives with evolving business needs.
- Designed end-to-end process flows and functional specification documents, supporting business analysts and development teams with structured testing input.
- Planned and facilitated multiple client-facing demos across project phases, ensuring stakeholder alignment, product visibility, and early feedback integration.
- Reviewed and validated system and integration test strategies to ensure alignment with business workflows and cross-functional dependencies.
- Contributed to achieving a “Zero Defect” UAT sign-off milestone, a key delivery and process excellence benchmark that significantly boosted client satisfaction.
- Played an active role in knowledge transition by preparing reusable training and onboarding materials, enabling smoother ramp-up for future implementations across the organization.
QA Software Tester
Cognizant Technology Solutions
12.2010 - 12.2016
- Collaborated with cross-functional teams to resolve testing challenges, optimize QA processes, and improve overall test efficiency by up to 25% across projects.
- Designed and maintained high-quality manual test cases, enabling consistent test coverage and defect detection rates above 95% during validation cycles.
- Developed and executed automation scripts to handle repetitive test scenarios, reducing manual effort and supporting faster validation during project phases.
- Improved software quality by creating detailed test plans and test cases that covered positive, negative, and boundary scenarios—helping reduce post-release issues by 30–40%.
- Promoted a collaborative work culture by leveraging clear communication and team coordination, ensuring smooth handoffs and shared ownership of QA deliverables.
- Conducted usability testing on key features and shared actionable feedback with developers, contributing to measurable improvements in user experience and workflow intuitiveness.
- Actively tracked bug resolutions, tested fixes, and supported developers in troubleshooting complex issues from a QA perspective—shortening bug turnaround time by 20–30%.
- Enhanced long-term test efficiency by building modular, reusable test scripts, which simplified updates as the application evolved and reduced maintenance overhead.
- Played a key role in Agile delivery by participating in sprint planning, daily stand-ups, and retrospectives, helping ensure QA readiness and alignment with sprint goals.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
GKM College of Engineering And Technology
Chennai, Tamil Nādu, India04.2010
Skills
- Functional Testing (Agile, Iterative & Waterfall)
- Automation Testing (Selenium, CI/CD testing)
- Defect Management
- Quality assurance expertise
- SAP HANA Database Testing
- Security Testing (ACL Manual)
- IVR Testing
- Strategy Documentation
- Salesforce & PEGA Testing
- Project Management
- Interpersonal Skills
- JIRA, Zephyr Scale, Bugzilla, MTM, HP ALM, ADO (Azure DevOps)
- Team building and motivation
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
· AWS Cloud Practitioner
· Agile Scrum for Practitioners
· Quality Center - Practitioner
· ISTQB
· Software Testing
· General Insurance
· Life Insurance
· CSQA
· LOMA 280 Principles of Insurance: Life Health and Annuities from LOMA
· INS 21 Property and Liability Insurance Principles
· ISTQB External Certification
Above and Beyond, QA Continuum
Recognized with ‘Above and Beyond’ and ‘QA Continuum’ awards by the client for consistent quality delivery, leadership, and innovation in testing practices.
Timeline
QA Manager
Cognizant Technology Solutions
06.2022 - Current
QA Test Lead
Cognizant Technology Solutions
03.2020 - 06.2022
QA Test Lead
Cognizant Technology Solutions
12.2016 - 02.2020
QA Software Tester
Cognizant Technology Solutions
12.2010 - 12.2016
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
GKM College of Engineering And Technology
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