Summary
Overview
Work History
Education
Skills
Educations
Languages
Timeline
Generic

Raja Moughrabi

Montreal,Canada

Summary

Driven Supply Chain Specialist with [+5] years of experience in overseeing compliance, inventory management, customer care measures and logistics control. Team-oriented collaborator and innovator with talent in boosting revenues by creating production and quality checks and protocols. Loyal and dependable team leader with strong background in supply chain coordination.

Overview

5
5
years of professional experience

Work History

Network Planner/Revenue Management

Intelcom
02.2023 - Current
  • Design and implement methods to gather and manage supply chain Data by planning, executing, internal and external communication
  • Seek to improve all aspects of FSA Management by reviewing current methodology and processes
  • From demand forecast by client, establish volume by station by FSA
  • Establish consensus forecast by applying network capacity constraint
  • Monitor network capacity and territory coverage, including managing FSA (station opening, planning for opening/closing/shuffling, lost of velocity)
  • Monitor service level agreement (SLA) and injection pattern by client and support logistics to improve KPI
  • Support forecast and assumption for network planning with the introduction of new services
  • Being a support for Biz Dev and Ops to put actions around client logistics problematics (SLA, new linehaul or pick up…)
  • Support Manager on Had-hoc requests.

Quality Assurance Specialist

Intelcom
02.2021 - 02.2023
  • Understand and revise the standard operating procedures (SOP) to train team members to apply them at all company locations
  • Review performances of Business Partners and their associated drivers
  • Understand in detail the parcel delivery (Line Haul or Last Mile) to help employees improve their performance
  • Following the Operation key performance indicator (KPIs) and understand in detail the parcel delivery (Line Haul or Last Mile) to help employees improve or tune their performance
  • Audits station to ensure compliance on standard operating procedure (SOP) and safety
  • Proactively solve operational issues as well as collaborate with any operation sites.

Operations Supervisor

Intelcom
05.2019 - 02.2021
  • Distribute roads prepared by the optimizing system to brokers and adjust as required
  • Supervise brokers in the preparation of their packages to be delivered
  • Real-time tracking of deliveries by brokers and, if necessary, intervening by finding solutions to meet the company's objectives
  • In collaboration with the Operations Manager, participate in the development of procedures and working methods
  • Develop and maintain sound working relationship with employees and contractors
  • Implement training or action plans when required
  • Always maintain professional & high-quality service-oriented environment
  • Coaching people supported in completion of morning routine tasks
  • Provide support & encouragement in an ongoing manner.

Sort Supervisor

Intelcom
03.2019 - 05.2019
  • Supervise sortation team including the Lead Hands
  • Auditing reports for the sortation
  • Completed payroll for 40 Part-time employees
  • Scheduling the team to cover the daily operations
  • Ensure to have a safe place for all employees during the shifts
  • Leading a monthly meeting for health and safety committee
  • Follow up on health and safety reports to ensure the committee is involved
  • Log all on-site materials at the branch, including First Aid kits, AED's, etc
  • And manage the continuous refilling and compliance of each
  • Manage list of current First Aid certified staff across company
  • Lead, guide, and mentor the national OH&S team
  • Review existing OH&S program policies and procedures, update as required.

Lead-Hand

Intelcom
09.2018 - 03.2019
  • Leading sortation team of (25 - 35) sorters
  • Ensure the use of health and safety work methods and behavior into the team
  • Report and communicate to the manager and supervisors
  • Supervise the unloading and loading the freight.

Education

Lean Six Sigma Green Belt Certificate - Lean Six Sigma Management

SIx Sigma Global Institute
United States Of America
08.2021

Bachelor of Engineering - Petroleum Engineering

Syrian Private University
Damascus - Syria
06.2016

Skills

  • Problem Solving
  • Time Management
  • Project Management
  • Capacity Planning
  • Team Collaboration
  • Network Optimization
  • Network Documentation
  • Detail Oriented
  • Performance Monitoring
  • Quality Assurance
  • Operations Management
  • Logistics Expertise
  • Warehouse Operations

Educations

  • Bachelor of petroleum Engineering
  • Lean Six Sigma Green Belt (LSSGB), Six Sigma Global Institute
  • CCOHS (Health and Safety for managers and supervisors), Canadian Centre for Occupational Health and Safety
  • Global Leadership Assessment (GLA 360) Certificate, Marshall Goldsmith Stakeholder Centered Coaching


Languages

English - Fluent
Native or Bilingual
Arabic - Native
Native or Bilingual
French - Basics
Elementary

Timeline

Network Planner/Revenue Management

Intelcom
02.2023 - Current

Quality Assurance Specialist

Intelcom
02.2021 - 02.2023

Operations Supervisor

Intelcom
05.2019 - 02.2021

Sort Supervisor

Intelcom
03.2019 - 05.2019

Lead-Hand

Intelcom
09.2018 - 03.2019

Lean Six Sigma Green Belt Certificate - Lean Six Sigma Management

SIx Sigma Global Institute

Bachelor of Engineering - Petroleum Engineering

Syrian Private University

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Raja Moughrabi