Hi, I’m
Raja Abbas ullah
Vancouver,BC
Summary
Results-driven Team Lead with 10+ years of experience in academic administration,specializing in managing student services, program management, and policy implementation.
Dynamic and results-driven professional with extensive experience in IT project management, technical support, and sales force automation (SFA) implementation. Proven expertise in managing cross-functional teams, optimizing IT infrastructure, and providing comprehensive database and application support to drive operational efficiency. Skilled in training and mentoring teams, developing user documentation, and ensuring seamless collaboration across departments. Adept at troubleshooting technical issues, implementing process improvements, and delivering data-driven insights to enhance decision-making. A strategic thinker with a strong ability to manage multiple projects simultaneously, prioritize workloads, and meet critical deadlines, ensuring project success and alignment with business goals.
Overview
18
years of professional experience
1
Certification
Work History
Lahore University of Management Sciences
Team Lead
05.2016 - 09.2024
Job overview
- Managed graduate programs by collaborating with admissions, finance, and academic departments, ensuring smooth execution of annual activities and regular updates to program materials.
- Provided academic and personal counseling to students, resolving conflicts and supporting their well-being.
- Supervised registration and enrollment processes, ensuring the accuracy of student records and compliance with institutional policies.
- Planned and organized orientation programs for new students, delivering comprehensive resources to facilitate their transition.
- Administered financial aid and scholarships, guiding students through the application process and advising on available financial resources.
- Coordinated student activities and events, fostering engagement and promoting a sense of community among students.
- Contributed to policy development, ensuring adherence to institutional policies and participating in policy revisions related to student services.
- Utilized SAP (Systems, Applications, and Products in Data Processing) to manage student records, generate reports, and train staff on system functionality.
- Key Achievements:Streamlined financial aid assessments and student data verification processes, significantly improving operational efficiency.
Conducted successful student orientations and financial aid workshops, boosting student engagement and satisfaction.
Elevated team performance by offering regular coaching, feedback, and professional development opportunities.
- Gathered and organized data into a digital database, enhancing the accessibility and accuracy of student information.
- Developed and implemented processes to optimize operational workflows and streamline procedures.
- Trained new team members, imparting knowledge of company procedures and safety protocols.
- Promoted a collaborative and positive work environment by encouraging teamwork, open communication, and employee recognition programs.
- Collaborated with departmental leads to streamline workflows, improve coordination across departments, and achieve organizational goals collectively.
- Assessed staff performance and provided coaching to address inefficiencies, devising improvement plans in line with organizational objectives.
Dell Pakistan
Assistant Manager Consumer Marketing
10.2014 - 06.2015
Job overview
- Managed trade marketing promotions for the partner ecosystem, including resellers, distributors, vendors, and internal teams.
- Allocated strategic budgets for Market Development across four regions, optimizing resources for maximum impact.
- Planned and executed brand and trade activities to drive sell-through and ensure timely revenue generation.
- Implemented 360° marketing strategies across Pakistan, Sri Lanka, Bangladesh, Nepal, Maldives, Brunei, Mongolia, and other emerging markets in SADMG, while tracking ROI for various activations, consumer and trade promotions, and social media campaigns.
- Collaborated with Sales and Partners to gather market intelligence, assessing competition and identifying external threats.
- Forecasted and managed inventory levels, ensuring stock availability and the timely execution of support activities.
- Supported sales teams by developing strategic internal and external programs aimed at achieving quarterly goals.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in budget preparation, ensuring alignment with financial goals.
Rohde & Schwarz, Pakistan
Assistant Project Manager
02.2010 - 10.2014
Job overview
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
- Attend client meetings to gather and clarify detailed project requirements, ensuring alignment with customer objectives.
- Develop and manage project timelines and organizational structure, ensuring the project’s successful and timely completion.
- Provide consistent project status reports to the Project Manager and key stakeholders, addressing potential risks, delays, or concerns with timely solutions.
- Ensure risk management and issue resolution by proactively identifying challenges and implementing corrective actions to maintain project momentum.
- Coordinate cross-functional collaboration between departments to optimize project outcomes and foster a productive work environment.
- Developed and maintained project documentation for reliable records.
- Facilitated workshops to collect project requirements and user feedback.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Pepsi Cola International - Pakistan
IT Infrastructure Lead
08.2006 - 07.2007
Job overview
- Provided comprehensive technical and application support for the Sales Force Automation (SFA) project, facilitating seamless implementation and ensuring system functionality.
- Resolved complex database issues within Regional Database, including creating optimized routes, sequencing retail shops, and generating analytical reports.
- Compiled and analyzed daily sales reports from key markets (Karachi, Lahore, Islamabad), delivering actionable insights for business decisions.
- Led the installation, testing, and deployment of the application on both back-end and front-end systems, ensuring flawless integration and performance.
- Supervised and conducted sales force training programs, including the development of detailed technical documentation and user manuals to enhance user proficiency.
- Managed the department’s IT and network infrastructure, ensuring uninterrupted service and optimal system performance across all platforms.
- Efficiently planned and prioritized workloads to meet critical deadlines, ensuring timely project delivery and smooth operational execution.
- Provided on-site technical support to distributors, resolving software issues, generating customized reports, and offering tailored solutions to enhance their operations.
- Implemented continuous improvement initiatives by identifying system inefficiencies and proposing enhancements that improved operational performance and user experience.
- Collaborated cross-functionally with sales, IT, and operations teams to ensure alignment on project goals and seamless execution of SFA strategies.
- Monitored project milestones and KPIs, ensuring all deliverables met quality standards and timelines.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Analyzed and maintained system and application performance.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
Education
University of Central PunjabLahore, Pakistan
MBA from Marketing
11.2009
University Of Central PunjabLahore, Pakistan
Bachelor of Science from Computer Science
10.2006
Skills
- Database Management
- IT Infrastructure Management
- Data Analysis
- Project Coordination
- Time Management & Risk Management
- Client and Stakeholder Communication
- Cross-functional Collaboration
- Training and Documentation Development
- Technical Troubleshooting
- Team Management
- Resource Allocation
- Strategic Planning
- Budgeting and Resource Management
- Adaptability
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Professional Working
Certification
- Microsoft Office Specialist: Excel 2013
- Microsoft Office Specialist Word 2013
Timeline
Team Lead
Lahore University of Management Sciences
05.2016 - 09.2024
Assistant Manager Consumer Marketing
Dell Pakistan
10.2014 - 06.2015
Assistant Project Manager
Rohde & Schwarz, Pakistan
02.2010 - 10.2014
IT Infrastructure Lead
Pepsi Cola International - Pakistan
08.2006 - 07.2007
University of Central Punjab
MBA from Marketing
University Of Central Punjab
Bachelor of Science from Computer Science
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