Summary
Overview
Work History
Education
Skills
References
Timeline
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RAJ SONI

London,ON

Summary

Dynamic and results-oriented professional with extensive experience at Hertz Canada Limited, excelling in marketing and brand management. Demonstrated expertise in driving sales growth, enhancing customer relationships, and mentoring teams to exceed performance goals. Skilled in verbal and written communication, adept at fostering strong customer and vendor partnerships. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Manager Associate 2

Hertz Canada Limited
, Ontario
06.2023 - 12.2024
  • Participating with interviewing Branch Management Trainees (BMT).
  • Handling the scheduling of hourly staff.
  • Provide training and mentorship to team members by monitoring daily rentals and sales of the location
  • Ensuring all daily employee tasks are completed in a timely manner.
  • Ensure availability of cars in fleet by working closely with fleet management to maintain inventories based on daily booking.
  • Develop strong relationships with customers by understanding their individual needs and providing solutions.
  • Conducting marketing research about potential new clients (auto body repair shops and insurance companies) to analyze and measure their demand for rentals and to project potential sales volumes.

Manager Associate 1

Hertz Canada Limited
, ON
10.2022 - 06.2023
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Created reports on sales trends and financial data.

Manager in Training

Hertz Canada Limited
, ON
03.2021 - 10.2022
  • Assist with gaining new business and maintaining current relationships with corporate accounts, vendors & retail customers and resolve any customer complaints.
  • Conduct weekly marketing analysis (research of rental rates to ensure prices remain competitive).
  • Ensure a positive customer experience by providing excellent customer service.
  • Achieve both individual and branch’s sales and customer service goals.

Education

High School Diploma -

Confederation College of Applied Arts And Technology
Thunder Bay, None
04-2020

Skills

  • Marketing
  • Brand management
  • Sales management
  • Performance evaluations
  • Expense tracking
  • Verbal and written communication

References

References available upon request.

Timeline

Manager Associate 2

Hertz Canada Limited
06.2023 - 12.2024

Manager Associate 1

Hertz Canada Limited
10.2022 - 06.2023

Manager in Training

Hertz Canada Limited
03.2021 - 10.2022

High School Diploma -

Confederation College of Applied Arts And Technology

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RAJ SONI