Raj Ramsuchit

• Developed comprehensive management strategies to remove deviations to brand standards.
• Identify customer needs using in field restaurant visits & data driven insights, to create operational plans for Franchisee operators improving crew engagement and customer visit frequency.
• Developed initial sales roadmaps and market strategies to promote consistency in execution across the country.
• Negotiated contracts with suppliers and vendors, securing favourable terms for Franchisees while maintaining strong relationships.
• Streamlined business processes by updating project management tools and techniques.
• Developed partnerships with brokers and real estate agents to encourage unit growth opportunities for Franchisees.
• Reduced financial inconsistencies by assessing controllable & fixed costs.
• Collaboration with cross-functional teams to improve Brand performance in Canada.

Scope: My role includes managing the Franchisee agreement with Wendy’s in Canada. Overseeing all execution kitchens and urban gateways. I am fully accountable to the P&L, I manage a team of operators across multiple regions, ensuring Operational excellence on a shift-to-shift basis. I partner with support teams and key stakeholders in their geography to ensure business growth, partnership compliance, sustainability, Real estate, Mobile assets and success.

Duties include:

• Hire, Develop & Mentor a diverse team of Wendy’s Trainers, Leaders and Operators to achieve and exceed KPI’s.
• Create a work environment that makes Wendy’s powered by REEF a great place to belong.
• Lead strategic growth for the market by collaborating with launch teams and other functional support teams to ensure growth goals are achieved and are operational, within aggressive and fluctuating timelines.
• Vet all Real estate proposals to ensure Operational capabilities can be executed & maximize proximity.
• Ensure all New launches and business continuity, execution kitchens and urban gateways are in compliance with, Wendy’s powered by REEF’s, policies and standards.
• Optimize an agreed P&L working in close partnership with Multi-Unit Leaders, Field Trainers and Finance partners, from both sales and cost perspectives.
• Accountable for the oversight and execution of the day-to-day operational standards in alignment with Wendy’s policies.
• Responsible for leading and mentoring, Multi unit Leaders to oversee end to end employee life cycle of team members in our units. This includes hiring, development, scheduling, performance management and engagement of our team members.
• Ensure the operational safety of all field operations, particularly food safety, to ensure compliance with all applicable laws and guidelines.
• Create assignments in the form of objectives leading the multi-unit leaders and Field Trainers to determine how to use resources to meet deliverables on time and on schedule.
• Recommend changes to policies and establishes local procedures that positively affect field operations and the overall P&L.
• Works on issues where analysis of situations or data requires an in-depth knowledge or organizational objectives.
• Works with the Senior Vice President & Global Director to evolve strategic policies when deciding methods, techniques, and evaluation criteria for achieving results.
• Establish in partnership with the Finance team and the SVP, fiscal budgets in alignment with company policies and franchisee agreement.
• Frequently interact with key external stakeholders, and/or functional peer group, normally involving matters between functional areas, and the company.
• Promote leadership in terms of costs, methods, and staffing strategies with Field Trainers and Multi-unit leaders.
• Daily demonstration of leadership, strong communication and analytical skills, influencing capability, and the ability to establish credibility throughout REEF an key external stakeholders.

Scope: My role with Nando's focused on managing the overall operations of a group of restaurants in an assigned geographic region to assess and create operational execution strategies for the company. Key to the role was maintaining a flexible approach and being detailed oriented while working in a dynamic environment with constantly changing priorities. Included delivering high level of guest’s services by developing the people, inventory control, and following the corporate system to generate good level of revenues and profits.

Duties include:

• Identifying long-term goals for restaurants and driving execution of plans.
• Developing restaurant leadership at all levels of store operations through store visits, one-on-ones, and development plans.
• Developing and coaching an understanding of the company’s profile and driving recruitment of high-potential internal and external talent.
• Leading General Managers development both personally and professionally through goal setting, coaching and feedback.
• Training, coaching, and inspiring all locations to deliver exceptional guest experiences and high-quality food ensuring a commitment to company standards.
• Leading the in-store rollout of new initiatives, procedures, and promotions.
• Support New Store Opening team in recruiting, hiring, training staff and launching new locations while balancing the needs of existing stores.
• Delivering a balanced P&L across locations, primary focus on top-line sales, productivity, and production management.
• Driving top-line sales performance by fostering guests’ connections through community marketing, operational excellence, and new product launches.
• Inspiring leadership, planning, coordination and management for the development of a cost-effective operation while concurrently facilitating efficient operations to meet current and future business needs.
• Participating in development of annual budget, monitoring and identifying budget discrepancies. Researching cause and making recommendations.
• Driving continuous performance improvement focusing on leading indicators and established key metrics.
• Participating in the execution of strategic direction and creation of operating plans.