Raj Phagami
Castlegar
Summary
Highly motivated and detail-oriented individual with a strong willingness to learn and a passion for technology. Experience as a part-time Technical Assistant at Lambton College has developed foundational skills in technical support, problem-solving, and client service. Eager to contribute to Kootenay Office Systems by maintaining Ricoh equipment and delivering exceptional technical support to clients. Committed to continuous learning and professional growth, dedicated to staying up-to-date with the latest industry trends and advancements.
Overview
2
2
years of professional experience
Work History
Technical Assistant
LAMBTON COLLEGE
08.2022 - 05.2024
- Provided technical support to students and faculty, assisting with hardware and software installations and troubleshooting
- Conducted routine maintenance checks on computer systems and equipment, ensuring optimal performance
- Assisted in setting up and configuring audio-visual equipment for presentations and events
- Actively engaged with stakeholders to gather requirements and feedback, ensuring solutions meet user needs and enhanced satisfaction
- Developed technical solutions for monitoring energy stations, demonstrating problem-solving skills and technical acumen
- Streamlined project delivery through automation, showcasing the ability to work in a fast-paced environment and multitask effectively
Customer Service Representative
HMART
03.2022 - 04.2024
- Resolve and handle customer queries in an informative and polite manner, answering questions, and resolving issues as necessary
- Delivered superior customer service, consistently meeting or exceeding customer expectations
- Receiving payments and issuing receipts, producing, preparing and packing, and keeping a tab of all cash and credit transactions
- Handled and processed call orders with efficiency and accuracy, ensuring exceptional customer service
Education
Post-Graduate Certificate - Artificial Intelligence
Lambton College
Toronto, ON08-2023
Skills
- Hardware and software installation and troubleshooting
- Basic repair and maintenance of office equipment (eg, photocopiers, printers)
- Familiarity with Ricoh and other office equipment
- Foundational knowledge of electronics and software systems
- Strong organizational and time management skills
- Keen interest in IoT and connected technologies
Timeline
Technical Assistant
LAMBTON COLLEGE
08.2022 - 05.2024
Customer Service Representative
HMART
03.2022 - 04.2024
Post-Graduate Certificate - Artificial Intelligence
Lambton College
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